Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
NEO-RLS Annual Membership Meeting & Appreciation Breakfast

Mark your calendars to attend the NEO-RLS 2019 Annual Membership Meeting & Appreciation Breakfast on Tuesday, September 17, 2019.  The Membership Meeting & Appreciation Breakfast are open to library administrators, trustees and staff.This year our featured speaker will be Stephanie YorkVice President and In-House Counsel, Hennes Communications.
  • Learn how NEO-RLS is progressing financially, what our plans are for the future, more about the services we currently provide and tell us what you think
  • Celebrate all those that have contributed time and expertise to NEO-RLS over the past year
  • Congratulate the 2019 Rising Star Award recipient
  • Meet leaders from Ohio library organizations and hear an update from the State Library of Ohio, OPLIN, OhioNET, and OhioLINK
  • Breakfast will be served at 8:30 am
Featured Presentation:
Even before the Trump era, news was breaking first on social media, with traditional media sweeping Twitter, Facebook, Instagram and YouTube for leads. Whether your organization is immersed in crisis or dealing with a hot-button issue, your news can easily “go viral.”

Since it takes a lifetime to build a reputation and only a few seconds to destroy one, “managing the message” is a necessary skill-set.  This fast-paced talk by veteran crisis management and communications specialist Stephanie York, from Hennes Communications in Cleveland, Ohio, will focus on a highly strategic approach to communicating during a wide variety of situations.

Learning Objectives:


  • Methods for establishing and maintaining “control of the message”
  • Serve the needs of your stakeholders
  • Move your message forward or mount a defense against a sudden onslaught from traditional or social media


Stephanie H. York serves as vice president and in-house counsel at Hennes Communications, one of the few firms in the U.S. focused exclusively on crisis communications and crisis management.

She brings 25 years of legal, governmental, hospital, political, digital media and public relations experience to the agency. York heads up the firm’s satellite office, in the heart of downtown Akron, Ohio.

York specializes in crisis communications, crisis management, litigation communications, issues management, media relations and digital media. She can quickly evaluate developing issues and produce effective strategic messages to aid clients coping with reputation management concerns, escalating events and breaking crises.

Event Date:

Event Time:
8:30 AM - 11:00 AM Eastern

Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087

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Contact Person:
Melissa Lattanzi
(phone: 3306550531)

Who should attend:  All staff
Competency:  Communication

Cost $10 for all

We encourage you to register a minimum of three (3) days in advance for this event in order to ensure that we can accommodate your full participation in terms of seating, hand-outs, food, etc.

The featured speaker is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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