Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Rules and Benchmarks of the New Professional

Customer Service


Perhaps you’ve heard that being; acting, and looking professional is in the eye of the beholder. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not.  Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve. 

Learning Objectives:

  • What being “a professional” really means
  • How being professional increases your value in the workplace
  • Thirty specific ways employees can be more professional at work
Dean Russell is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team.  He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.

Event Date:

Event Time:
10:00 AM - 11:00 AM Eastern

Via Adobe Connect

Contact Person:
Melissa Lattanzi
(phone: 3303071528)

Who Should Attend:  This is for everyone

Competency:  Customer Service

GEO Cost:      $40
Bronze Cost:  $24
Silver Cost:    FREE
Gold Cost:     FREE

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