Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and Grievance Processing

Communication and Human Capital Management

This highly interactive course will help participants build strong labor-management relationships through effective communication and grievance handling skills.  Participants will get information and hands-on experience in communication, collaborative problem-solving, grievance processing as well as tips for preventing grievances.  

Learning Objectives Part I: Moving from Conflict to Collaboration
  • Communication Basics
  • Active Listening
  • Collaborative Problem-Solving    
Learning Objectives Part 2:  Effective Grievance Handling
  • Grievance Steps
  • Grievance vs. Gripe
  • Tips for Preventing Grievances
  • Grievance Mediation
Don't miss this workshop and the newly renovated South Branch (Carnegie Building) of Cleveland Public Library.


Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.

Event Date:

Event Time:
9:30 AM - 12:30 PM Eastern

South Branch of Cleveland Public Library
3096 Scranton Road
Cleveland, OH 44113

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Contact Person:
Melissa Lattanzi
(phone: 3306550531)

Who Should Attend:  Managers and Administration that work with unions

Competency:  Communication and Human Capital Management

GEO Cost:      $80
Bronze Cost:  $60
Silver Cost:    $40
Gold Cost:     FREE

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