Northeast Ohio Regional Library System
Event Name:
Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and Grievance Processing
Competency:
Communication and Human Capital Management
Description:
This highly interactive course will help participants build strong labor-management relationships through effective communication and grievance handling skills. Participants will get information and hands-on experience in communication, collaborative problem-solving, grievance processing as well as tips for preventing grievances.
Learning Objectives Part I: Moving from Conflict to Collaboration
Learning Objectives Part 2: Effective Grievance Handling
Presenter:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Learning Objectives Part I: Moving from Conflict to Collaboration
- Communication Basics
- Active Listening
- Collaborative Problem-Solving
Learning Objectives Part 2: Effective Grievance Handling
- Grievance Steps
- Grievance vs. Gripe
- Tips for Preventing Grievances
- Grievance Mediation
Presenter:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Event Date:
5/9/2019
Event Time:
9:30 AM - 12:30 PM Eastern
Location:
South Branch of Cleveland Public Library
3096 Scranton Road
Cleveland, OH 44113
UNITED STATES
click here for Google Maps
click here for Mapquest
3096 Scranton Road
Cleveland, OH 44113
UNITED STATES
click here for Google Maps
click here for Mapquest
Contact Person:
Melissa Lattanzi
(phone: 3306550531)
(phone: 3306550531)
Details:
Who Should Attend: Managers and Administration that work with unions
Competency: Communication and Human Capital Management
Cost:
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competency: Communication and Human Capital Management
Cost:
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Event Registration:
Outlook/ vCalendar/ Google:
Click on the icon next to the date(s) to add to your calendar:
5/9/2019
5/9/2019
Tell a Friend?:
Other Similar Events:
You might also be interested in these events...
Management & Administration
Academic Libraries
Communication
Personnel Management
Management & Administration
Academic Libraries
Communication
Personnel Management