Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
New Supervisors' Academy

Leadership and Human Capital Management

The NEO-RLS New Supervisor's Academy is back by popular demand.
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in, The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas:  leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
  • The Academy is a blended course which runs from February through November and consists of 4 face-to-face workshops and 6 webinars
  • We recommend that you attend the Academy in its entirety in order to maximize your learning
  • Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
  • Live webinars will be available individually for registration for those NOT attending the Academy in its entirety
Past participants had this to say:
It was great to network with others that are in the same situation as myself. It was great to gain more knowledge on several topics about being a supervisor. I liked being able to bounce ideas off of each other too.

Session 1
Thursday, February 28, 2019 - Twinsburg Public Library 9:30 a.m. -  4:00 p.m.

It all Starts with Attitude and Knowing Yourself

Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.

The panel will consist of:
Beverly Cain, State Librarian
Kimberly Garrett, Director,Kinsman Free Library
Jaime Declet, Dyad Manager, Cleveland Public Library
Richard Bazile, Assistant Dean, Learning Commons and Academic Support Services at Cuyahoga Community College
Penny Newbauer, Director, Ashtabula County District Library
William Rutger, Director, Avon Lake Public Library

The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.


Holly Klingler, Research and Innovation Coordinator, NEO-RLS

Session 2:
Wednesday, March 13, 2019 at 10:00 a.m. From Your Desktop
If It's Broke Fix It: Handling Leftover Challenges Effectively

All too often, outgoing supervisors leave unresolved challenges for the next person to fix. Then, you arrive! As the new supervisor, you have two choices. You can look the other way, forge ahead with your plans and hope the old issues disappear (although, if they didn't before, it's not likely they will now) or you can fix them. The right answer is, of course, to correct the problems so you have a clear shot at success in your position. But, how do you go about addressing something that might have been brewing for a long time? In this webinar, we'll consider 5 Simple Steps to Starting with a Clean Slate. Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.


Cheryl Kuonen, Director, Mentor Public Library

Session 3
Wednesday, April 10, 2019 at 10:00 a.m to 11:00 a.m. From Your Desktop
Effective Workplace Communication for New Supervisors

Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing.  Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.
More importantly, your success as a supervisor will greatly depend on how effective you are in communicating your message to others in your library. This webinar program for the New Supervisors Academy of NEO-RLS will focus on the dos and don'ts of effectively communicating with others (including your boss)!


Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People Connect Institute Webinars.

Session 4
Tuesday, May 7 2019- Location-TBA  9:30-4:00
The New Supervisor's Toolkit

Supervisors must balance a variety of competing priorities while working with a variety of people.  Fortunately, the necessary skills of an effective supervisor can be learned. In the morning we will focus on the five key supervisory skills, complete a self-evaluation relating to the five skills and develop a plan of action that relates to the skills you'd like to most improve in the following 90 days. You will have a chance to put the supervisory skills into practice during game simulation. This interactive workshop will focus on the five key supervisory skills that form the New Supervisor's Tool Kit.

Learning Objectives:
  1. Understand the role of the supervisor
  2. Identify five key supervisory skills
  3. Learn key steps in effective planning
  4. Learn how to delegate
  5. Learn ways to handle competing and/or shifting priorities
  6. Learn about effective goal setting
  7. Learn how to get results with your team

Betsy Lantz, Executive Director, NEO-RLS

Session 5
Wednesday, June 5, 2019 from Your Desktop 10:00 am - 11:30 am
HR Stuff that Every Supervisor Should Know

In order to successfully lead others, supervisors need to feel empowered, knowledgeable, capable of exciting their team members and inspiring them to do their best work every day. Join Robin Wood, Director of Talent Acquisition, Cleveland Public Library, as she walks you through the basics of Human Resource Management for library supervisors, managers and leaders. Robin will identify the most important core principals and concepts you will need to know to successfully lead your team and keep you out of trouble.


Robin Wood, MBA, MLIS, Director of Talent Acquisition, Cleveland Public Library

Session 6
Wednesday, July 10, 2019 at 10:00 a.m. From Your Desktop
Time Management: Yours and Theirs

Almost everyone has more to do than they can get to in any one day. When you become a manager/supervisor you generally inherit even more things to do in even less time.  Poor personal time management skills take a toll on us as individuals and on our co-workers.  Understanding how to effectively manage time will allow you to survive with less stress, accomplish your goals more easily, make quality and timely decisions and provide a work culture in which your co-workers can prosper as well.
There are many different techniques for helping manage our time. 

Learning Objectives:
  • Valuing your own time
  • Setting realistic priorities
  • Delegating tasks effectively
  • Recognizing and avoiding time wasters
  • Taking Action
  • Practical Tools

Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People Connect Institute Webinars.

Session 7
Wednesday, August 7, 2019- Location TBA  9:30-3:30
Setting Performance Goals and Evaluations

In the morning session we will learn about setting performance goals, coaching and monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. You will learn the basics of each and then apply your learning to real-life scenarios. Come prepared to learn how you can be successful in helping staff be effective in their individual work performance and motivate them to be their very best.

Performance Planning
The afternoon session will concentrate on effective performance planning as a key component in the performance management cycle. Learn how to have clear, empowering conversations with employees in order to create a performance plan that brings focus, clarity, and motivation. This session will also use scenario-based learning to help those in attendance apply learning to real-life examples.


Catherine Monnin, Library Consultant
Sharon Tufts, Library Consultant

Session 8
Wednesday, September 18, 2019 at 10:00 a.m. From Your Desktop
Critical Thinking

Great critical thinking skills are essential in handling the challenges and demands that supervisors continually face each day. It is also important to instill such soft skills in your employees so that they can handle the daily demands of their jobs. But what exactly are these crucial abilities? And better yet, why are they important and how can they help us in this ever-changing library environment?

Critical thinking is an overarching skill that helps you succeed in many facets of your professional and personal life. Characteristics like open-mindedness, good decision-making, the ability to be self-aware, and the capacity to adapt in the workplace are all tools that are driven by good critical thinking.

We will define what the concept of critical thinking is and explore several of the associated tools mentioned above. We will then investigate these soft skills and learn ways we can immediately improve them so that we can become a more conscious and efficient critical thinker.


Holly Klingler, Research and Innovation Coordinator, NEO-RLS

Session 9
Thursday, October 10, 2019 From Your Desktop 10:00 am
It's a Manager/Supervisor's  Job to  Motivate  Staff!

Great things happen when people are motivated.  However,  we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff.  This session will look at ways of discovering what motivates your staff, discuss setting stretch goals to promote growth and autonomy, and examine common behavioral barriers to motivating staff.


Betsy Lantz, Executive Director, NEO-RLS

Session 10
Thursday, November 7, 2019- Location TBA 9:30 -3:30
Budgeting, Interviewing, and Caring for Yourself

The last session will focus on supervisory skills that are often overlooked until they are necessary.

Learn about where library funding comes from. Demystify the forms, procedures, and checks and balances involved in public finance.

Presenter:  TBA

Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone.  The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes.  In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.

Taking Care of Yourself
As supervisors and leaders we know we should care for ourselves but we often don't.  We are focused on taking care of our organizations, our employees and meeting our goals. However, neglecting yourself can become a very real detriment to your team while healthy self-care can actually increase your effectiveness and that of your employees. Self-care is a hallmark of effective leaders. Learn how to recognize when you need to focus on yourself and what questions to ask to begin taking care of yourself.


Betsy Lantz, Executive Director, NEO-RLS

Lunch and light refreshments will be provided.

Event Date:

Event Time:
9:30 AM - 4:00 PM Eastern

Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087

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Contact Person:
Melissa Lattanzi
(phone: 330-655-0531)

Who should attend: New supervisors in multi-type libraries and for those who want a refresher.

GEO Cost: $880
Bronze Cost: $660
Silver Cost: $440
Gold Cost: FREE

In addition, a $60 charge is added for refreshments and lunch for four face to face events.

This workshop is sponsored by a generous gift from the Lee and Mary Carter Family Foundation.

It's never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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