Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Services for Immigrants (and your community) - Lessons Learned from Library Services for Immigrants and New Americans

Patron and Community Awareness and Customer Service

In her book Library Services for Immigrants and New Americans, Jennifer Koerber reviewed programs and services provided by more than 20 libraries across the country. In this webinar, she'll share 5 case studies and highlight the best practices they represent, including how to broaden the scope to include long-time residents and other community members. At the end, she'll guide you through an exercise to create a list of 10 concrete tasks you can take in your library to add or improve services to newcomer populations. There will be time for questions and answers, and a handout will include links to all libraries mentioned in the talk.
Learning Objectives:

During and after this webinar, participants:
  • Are exposed to diverse approaches to serve immigrants/New Americans at different levels of investment
  • Will recognize that providing these services and programs can often be multi-purposed to serve long-time residents and any new resident as well as newcomers to the US
  • Construct a list of 10 concrete things they can do in their buildings and in their communities based on webinar content  

Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries. Jennifer is also currently the Training Manager at Harvard University Library, overseeing staff training for a new service platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer and traveler.

Event Date:

Event Time:
10:00 AM - 11:00 AM Eastern

Via Adobe Connect

Contact Person:
Melissa Lattanzi
(phone: 3306550531)

Who should attend:  Anyone interested in learning more about serving immigrants
Competencies:  Customer Service, Community and Patron Awareness

GEO Cost:      $40
Bronze Cost:  $24
Silver Cost:    FREE
Gold Cost:     FREE

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