Meeting Grief Together: Creating a Compassionate Response Plan

Customer Service, Patron Awareness

This webinar is a practical and compassionate training designed to help organizations and individuals respond effectively when a tragic event, such as gun violence or loss of life, impacts their community. With a focus on supporting young patrons, families and staff, this session explores immediate and long-term strategies for communication, emotional support, and trauma-informed responses. Participants will learn how to prepare in advance, respond with empathy, and care for themselves and others in the wake of tragedy.
 
Learning Objectives:

• Identify key components of an organizational response plan for supporting youth, families, and community members during and after a tragic event.
• Describe strategies for individual self-awareness and self-care in the face of trauma and grief, especially for frontline staff.
• Explain the importance of advance planning and communication protocols to ensure a compassionate and coordinated response to community trauma.

Presenter:

Lizzy Sullivan, Educator and Youth Advocate

Lizzy Sullivan is an experienced educator and student advocate who has spent over a decade teaching in K-12 schools. Recognized as Teacher of the Year and Teacher of the District, Lizzy helps school districts and students thrive by supporting well-being through literacy-centered curriculum, nutrition programs and mental health support. She works to promote equity and lasting change in her classrooms and community.
 

12/3/2025

2:00 PM - 3:00 PM Eastern

Setting: Live Virtual
Online via Zoom
UNITED STATES

Who Should Attend:  Anyone interested in learning about Supporting Neurodivergent Library Users
Competency: Customer Service, Equity, Diversity, and Inclusion, and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

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Click on the icon next to the date(s) to add to your calendar:
12/3/2025

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