Northeast Ohio Regional Library System - Event Information
Event Name:
Putting Our Words into Action: A Toolkit for Customer Service
Competency:
Customer Service
Description:
Everyone says “we offer good customer service to our patrons,” but there is often a gap between saying and doing. The Sequoyah Regional Library System (SRLS) has developed a customer service plan based on action statements meant to empower staff in service consistency, putting our words into action. Join SRLS staff as they discuss the creation of the Patron Experience Toolkit, a resource designed to support staff in developing their skills to serve a diverse community.
Presenter:
Rebecca Camp has been working in Public Libraries for 12 years, and is currently serving as the Patron Experience Manager for the Sequoyah Regional Library System.