Northeast Ohio Regional Library System

Empathic Design: Center Your Library with Empathy, Compassion, and Purpose
2:30 PM - 3:30 PM Eastern
Customer Service and Communication
Event Description

Empathic design, often referred to as empathetic design, takes a user-centered approach with empathy and compassion towards your user. Through observation and listening, empathic design calls libraries to analyze and apply what users need with empathy and purpose. Through visualization and creativity, you will develop knowledge and skills to identify critical needs of your library. Counter to individualistic ideals and gratifications, you will learn the importance of seeing the library through the eyes of others with compassion and grace, putting aside preconceived notions to establish a library that seeks solutions to the problems of the people they serve. 
Learning Objectives:

  • Learn empathy skills and translate it to empathic design.
  • Find deeper meaning to people’s needs through observation and motivations.
  • Discover and identify behavior to influence problems and solutions.
  • Develop creativity and practical application in empathic design.

Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Online via Zoom
Contact Person
Who Should Attend:  Anyone interested in learning about Centering Your Library with Empathy, Compassion, and Purpose
Competency:  Customer Service and Communication

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

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This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

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