Northeast Ohio Regional Library System

New Supervisors' Academy
9:30 AM - 4:00 PM Eastern
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This class was a popular class and it is full.  Please email Melissa Lattanzi,  to be put on a waiting list and an additional class may be added for the future.

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Leadership and Personnel Management
Event Description
The 2023 NEO-RLS New Supervisors' Academy is looking for new attendees.
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
  • The Academy is a blended course which runs from February through November and consists of 4 in-person workshops, 2 online workshops and 5 webinars.
  • We recommend that you attend the Academy in its entirety in order to maximize your learning.
  • Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
  • Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.
Past participants had this to say:
I enjoyed getting to know other supervisors and hear about their struggles and victories. Finding common ground was really nice since so many of us were in the same situation."

Session 1
Thursday, February 23, 2022 - Twinsburg Public Library
9:30 am -  4:00 pm

It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.

The panel will consist of:
Kacie V. Armstrong, Director, Euclid Public Library
Chuck Vesei, Library Director, Baldwin Wallace University
Anastasia Diamond-Ortiz, Chief Executive Officer/Director, Lorain Public Library System
Carlos Latimer, Executive Director, East Cleveland Public Library
DeeAnna Culbertson, Director, Madison Public Library

The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.


Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

Session 2
Thursday, March 16, 2023 at 10:00 - 11:00 a.m. From Your Desktop
Change Course without Rocking the Boat

As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.


Cheryl Kuonen, Director, Mentor Public Library

Session 3
Tuesday, April 18, 2023 at 9:30 am to 12:00 pm From Your Desktop

Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
  • Learn how to create and build a cohesive team
  • Learn the dos and don’ts of creating and maintaining trust
  • Learn a step-by-step process for having difficult conversations

Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups.  Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.

Session 4
Thursday, May 4, 2023 - Cuyahoga Falls Library
 9:30 am - 4:00 pm

Supervising with Confidence:  A Skills Assessment
Supervisors must balance a variety of competing priorities while working with a variety of people.  Fortunately, the necessary skills of an effective supervisor can be learned. In the morning we will focus on the five key supervisory skills, complete a self-evaluation relating to the five skills and develop a plan of action that relates to the skills you'd like to most improve in the following 90 days. You will have a chance to put the supervisory skills into practice during game simulation. This interactive workshop will focus on the five key supervisory skills that form the New Supervisor's Tool Kit.

Learning Objectives:
  • Understand the role of the supervisor
  • Identify five key supervisory skills
  • Learn key steps in effective planning
  • Learn how to delegate
  • Learn ways to handle competing and/or shifting priorities
  • Learn about effective goal setting
  • Learn how to get results with your team

Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College. 

Session 5
Wednesday, May 31, 2023 at 10:00 - 11:30am from Your Desktop 
HR Stuff Every New Supervisor Should Know:  Having a Solid Legal Foundation

Learning Objectives:
  • Understanding the relevant legal landscape as related to leading and supervising employees;
  • Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
  • Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace

Jim P. Wilkins,  Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC
Jim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.

Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.

At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.

Wednesday, June 14, 2023 at 10:00 - 11:30am from Your Desktop 
HR Stuff Every New Supervisor Should Know:  Skills Needed to Effectively Manage People
  • Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
  • Considering effective performance management and corrective action techniques.
  • Developing effective documentation
Jim P. Wilkins,  Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC

Session 7
Wednesday, July 12, 2023
10:00 am - 11:00 am
Time Management Yours and Theirs

Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
  • Valuing your own time
  • Setting realistic priorities
  • Delegating tasks effectively
  • Recognizing and avoiding time wasters
  • Taking Action
  • Practical Tools

Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.

Session 8
Tuesday, August 22, 2023 
10:00 am - 12:30 pm
Boosting Your Leadership Self Confidence

This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:
  • Achieve confidence and break free from self-doubt
  • Find your voice to speak and act with assertiveness
  • Build resilience and bounce back from setbacks

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 

Session 9
Thursday, September 14, 2023 -Stow-Munroe Falls Public Library
 9:30 am - 3:30 pm

Setting Performance Goals and Evaluations
In the morning session we will learn about setting performance goals, monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. We will utilize real-life scenarios through group activities to reinforce these skills.

Performance Planning
The afternoon session will focus on professional language to use in writing the evaluation that will provide clear, empowering conversations with employees.  Scenario-based group learning will also be used in this session.  Handouts will give those in attendance useful takeaways to assist in all aspects of the performance process.


Colleen Kelly, MATLT, MAED
Colleen spent 28 ½ years working for the Willoughby-Eastlake Public Library in a variety of roles.  She started her library career as a part-time circulation clerk, worked as the Head of Circulation at the Eastlake Library, served as the Technology Coordinator for 15 years and ended her career as the first Human Resources Coordinator.  Colleen also served as a member of many committees and chaired the Staff Recognition, Staff Development Day and Staff Training committees.  Along the way, she helped form the union and served as the Union President for 6 years – negotiating two contracts.

Serving in her many roles at the library gave Colleen a varied experience with the performance evaluation process.   She supervised several clerks and computer technicians over the years and used many different types of evaluations.  She also served on 2 committees that created the different evaluation forms and processes.

Colleen retired on July 1st of 2021.  She spends most days enjoying the company of her 12 grandchildren.  She has a passion for training and is working on developing training programs on several topics.

Session 10
Date  and Presenter TBD 
10:00 am - 11:00 am
Making Budgeting Decisions

Session 11
Thursday, November 9, 2023 - Location TBA
 9:30 am - 3:30 pm
 Interviewing, and Caring for Yourself

The last session of the Academy will focus on supervisory skills that are often overlooked until they are necessary.

Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone.  The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes.  In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.

Learning Objectives:

  • Learn how to present the current open position
  • Develop a workable hiring strategy
  • Understand how to determine which candidates to interview
  • Practice steps and techniques to use in a behavioral based interview
  • Recognize how to use silence effectively when interviewing.
  • Learn how to uncover past personal and work behaviors.
  • Utilize examples of past behaviors to predict future performance.
  • Understand the importance and how to welcome newly hired employees

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.

Taking Care of Yourself
As supervisors and leaders we know we should care for ourselves but we often don't.  We are focused on taking care of our organizations, our employees and meeting our goals. However, neglecting yourself can become a very real detriment to your team while healthy self-care can actually increase your effectiveness and that of your employees. Self-care is a hallmark of effective leaders. Learn how to recognize when you need to focus on yourself and what questions to ask to begin taking care of yourself.
Lunch and light refreshments will be provided.


Ragan Snead, Executive Director, Northeast Ohio Regional Library System
Online and at various libraries
Contact Person
Who should attend: New supervisors in multi-type libraries and for those who want a refresher.

Non Member Cost:$950
NEO-RLS Bronze Member Cost: $680
NEO-RLS Silver Member Cost: $370
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $475

In addition, a $80 charge is added for refreshments and lunch for four face to face events.
This academy is limited to 30 seats.  

It's never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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