Date/Time
3/1/2023
10:00 AM - 11:00 AM Eastern
10:00 AM - 11:00 AM Eastern
Event Registration
Competency
Customer Service and Communication
Event Description
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok.
Learning Objectives:
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.
Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.
- Participants will learn how to identify different types of harassment.
- Participants will become empowered to speak up when faced with an uncomfortable situation.
- Participants will leave with several statements they can use in future conversations.
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.
Location
Online via Zoom
UNITED STATES
UNITED STATES
Contact Person
Details
Who Should Attend: Anyone interested in learning more about responding to uncomfortable situations
Competency: Customer Service, and Communication
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competency: Customer Service, and Communication
Non-Member Cost: $40
NEO-RLS Bronze Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $20
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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