8/26/2021
10:00 AM - 11:00 AM Eastern

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Communication, Customer Service and Teamwork

Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to access resource material, conduct research on a computer, or any other type of service or programming your library currently provides.
 
And, although there are many loyal, dedicated fans of your library, they won’t stay fans for long if your service levels have deteriorated.
 
In this nearly post-COVID environment, it’s natural to still be cautious. But when caution leads us to giving less than our best selves, we are letting down our libraries, our co-workers, our supervisors, AND our fans!
 
Learning Objectives:

• Discuss why it’s so important to have excellent service as our goal
• Dig deep to see what might be stopping us from giving our best effort to serve our patrons
• Look at ways to encourage teamwork among our coworkers
• Determine what it takes to provide excellent service in our organization’s environment – and what part we should play in doing so

  Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.

Online via Zoom
UNITED STATES

Melissa Lattanzi

Who Should Attend:  Anyone interested in providing excellent service
Competency:  Communication, Customer Service, and Teamwork

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

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This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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8/26/2021

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