Northeast Ohio Regional Library System - Event Information
Rebuilding Our Why - For Managers
Management, Communication, and Customer Service
There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library.
In today’s world, though, our patrons have options – those options are also known as “our competition.” So that we may stay competitive (and continue to exist!), we’ll need to offer not only our level of service pre-COVID, but also new services and programs as we move into the future. And, we’ll need to do all of that in a timely, friendly, and welcoming manner. That will require teamwork and the best efforts of everyone on our staff.
Discuss ways to help staff deal with the lingering fear of COVID in our environment
How we can return to the same level of service as before the pandemic – and work as a team
How to help staff understand the importance of them bringing their best selves to work each day since some staff members may have fallen into a comfort zone that is not as busy as they once were
The last 30 minutes of this session will be a networking meeting for customer service managers. Please join for a discussion with your peers.
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.