8/20/2020
10:00 AM - 12:00 PM Eastern

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Communication and Customer Service

We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with negativity, complaints, and gossip as well as learning tools to coach others.

Learning Objectives:

• Take personal responsibility for your happiness and success
• Diffuse drama
• Learn positive ways to deal with negativity at work

Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
 

Online
Via Zoom
UNITED STATES

Melissa Lattanzi
(phone: 3306550531)

Who should attend:  All public service staff
Competency:  Communication 

Non-Member Cost:      $55
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $33
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

The archived webinar of this online workshop will only be available to those that are registered in advance.

This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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8/20/2020

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