Learning Objectives:
- Learn basic strategies for approaching technology troubleshooting for themselves and for their patrons, based on best practices from help desk and other tech industry fields.
- Get a quick list of frequent issues and how to solve them for a variety of platforms, including the internet and mobile devices.
- Gain confidence in their own ability to navigate technology troubleshooting.
- Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Presenter: Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.