Northeast Ohio Regional Library System - Event Information

Event Name:Spanish in a Pinch for Library Staff
Competency:Customer Service

This webinar will provide an introduction into the Spanish language as well as the people that speak it. You will be provided with short cuts and an understanding of the basics of the language. Know the essential phrases that can breach some of the communication gap when working with Spanish speaking patrons that do not speak English.

Learning Objectives:

  • Introduction to the Spanish Language 
  • Learn short cuts
  • Learn essential phrases 


Jaime Declet was born and raised in Caguas Puerto Rico and then moved to Ohio to finish his college degree at OSU. He made a stop to visit relatives in Cleveland, and the rest as they say is history. Jaime is married to Jeannine and has two children, Andrew and Victoria. He started working in libraries as a volunteer in the sixth grade through High School. He then worked for the Cleveland State University, Fine Arts Library, for six years and has been working in public libraries for the past 19 years. Mr. Declet started his public library career with the Lorain Public Library. He currently works for the Cleveland Public Library managing the South Branch. Mr. Declet is a member of the Advisory Board of the Virginia Hamilton Conference on Multicultural Children's Literature and a member of the Board of Directors of the Tremont West Development Corporation. His job is to make sure that the community he serves knows that the Library is here to help. Therefore, he makes sure that the Library is front and center in all community events

Event Date:12/4/2019
Event Time:10:00 AM - 11:00 AM Eastern
Location:Online via Adobe Connect
Contact Person:Melissa Lattanzi
(phone: 3306550531)
Details:Who Should Attend:  Anyone interested in serving Spanish speaking patrons
Competency:  Customer Service

GEO Cost:      $40
Bronze Cost:  $24
Silver Cost:    FREE
Gold Cost:     FREE

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