Date/Time
6/28/2019
Event Registration
Competency
Customer Service
Event Description
You want your library to welcoming. It is more than just customer service. You want to surprise and delight your patrons to keep them coming back.
By attending this engaging webinar, participants will be able to:
1. Explore all five senses and discover how to best use each in delivering a welcoming library experience for our patrons
2. Identify your strengths in addressing the needs of all types of patrons
3. Ponder the talents of your team at your branch
Presenter: Andrea Eagan, Youth Services Assistant, Geauga County Public Library
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
By attending this engaging webinar, participants will be able to:
1. Explore all five senses and discover how to best use each in delivering a welcoming library experience for our patrons
2. Identify your strengths in addressing the needs of all types of patrons
3. Ponder the talents of your team at your branch
Presenter: Andrea Eagan, Youth Services Assistant, Geauga County Public Library
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location
Online via Adobe Connect
UNITED STATES
UNITED STATES
Contact Person
Melissa Lattanzi
(phone: 3306550531)
(phone: 3306550531)
Details
Who should attend: All staff
Cost: $20
Gold, Silver & Bronze Members FREE
Group rate 10 or more
Cost: $20
Gold, Silver & Bronze Members FREE
Group rate 10 or more
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