Northeast Ohio Regional Library System - Event Information

Event Name:Mastering Uncomfortable Conversations with Library Visitors [Archive]
Competency:Customer Service
Description:Your job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.

Presenter:  Pat Wagner, Library consultant

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Event Date:6/21/2019
Location:Online via Adobe Connect
Contact Person:Melissa Lattanzi
(phone: 3306550531)
Details:Who Should Attend:  Anyone that wants to master uncomfortable conversations with library visitors

Cost:  $20
Gold, Silver & Bronze Members    FREE
Group rate 10 or more
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