Northeast Ohio Regional Library System - Event Information
You Can Be the Expert-Tech Troubleshooting with Confidence 201
This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
Learn more advanced techniques for tech troubleshooting, including looking “under the hood” and reverse engineering what happened.
Understand that it’s not always the device in front of them that’s the issue, and how to explain higher-level tech concepts to less-savvy patrons.
Help others gain confidence in their own ability to navigate technology troubleshooting.
View tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book, Library Services to Immigrants and New Americans: Celebration and Integration, was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.
You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.