Date/Time
10/10/2016
9:30 AM - 3:30 PM Eastern
9:30 AM - 3:30 PM Eastern
Event Description
Join us for NEO's Staff Day at Kent State University
Luncheon Keynote:
Customer Service is NOT an Either, Or, it is for Everyone!”
Happy Employees = Happy Customers
Presented by:
Diamon Perry & Patricia Nixon, Summit County Developmental Disabilities Board
Customer experience training is crucial for any organization that works with customers or clients. We believe good customer service flows from the inside out!. Work environments that support positive interactions amongst employees create employees that understand the art of effective customer service skills. And ultimately employees will feel a greater sense of engagement and commitment to their job. Upon completion of this training, employers/employees should be able to recognize that we are all customers and we share responsibility for customer satisfaction, understanding what customers expect from us, handle customers’ problems effectively, and help improve overall customer satisfaction.
Breakout Sessions Include:
The Relationship Between Mental Illness and the Library: What You Need to Know
Staying Safe: You and Your Library
Stuff Happens: Who's First
What's New in Children's Literature
Young Adult Literature Update
Readers' Advisory for the Rest of Us
Why Buy the Cow? Milk These Informational Resources for Free
Diversity: Where Different Realities Collide
It's a Manager/Supervisor's Job to Motivate
Explore Emerging Technology Lab
Tour KSU,School of Library and Information Science
Good Bye 9 to 5 Some Tips on How to Retire Well
Nine Big Mistakes When Saving For Retirement
Networking Groups for All Library Staff
Luncheon Keynote:
Customer Service is NOT an Either, Or, it is for Everyone!”
Happy Employees = Happy Customers
Presented by:
Diamon Perry & Patricia Nixon, Summit County Developmental Disabilities Board
Customer experience training is crucial for any organization that works with customers or clients. We believe good customer service flows from the inside out!. Work environments that support positive interactions amongst employees create employees that understand the art of effective customer service skills. And ultimately employees will feel a greater sense of engagement and commitment to their job. Upon completion of this training, employers/employees should be able to recognize that we are all customers and we share responsibility for customer satisfaction, understanding what customers expect from us, handle customers’ problems effectively, and help improve overall customer satisfaction.
Breakout Sessions Include:
The Relationship Between Mental Illness and the Library: What You Need to Know
Staying Safe: You and Your Library
Stuff Happens: Who's First
What's New in Children's Literature
Young Adult Literature Update
Readers' Advisory for the Rest of Us
Why Buy the Cow? Milk These Informational Resources for Free
Diversity: Where Different Realities Collide
It's a Manager/Supervisor's Job to Motivate
Explore Emerging Technology Lab
Tour KSU,School of Library and Information Science
Good Bye 9 to 5 Some Tips on How to Retire Well
Nine Big Mistakes When Saving For Retirement
Networking Groups for All Library Staff
Location
Kent State University
Student Center/ 2nd floor ballroom
1085 Risman Drive
Kent, OH 44242
click here for Google Maps
Student Center/ 2nd floor ballroom
1085 Risman Drive
Kent, OH 44242
click here for Google Maps
Contact Person
Melissa Lattanzi
(phone: 330-655-0531)
(phone: 330-655-0531)
Details
Cost: $100
Group rates available, contact Melissa Lattanzi for details.
Group rates available, contact Melissa Lattanzi for details.
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NEO Staff Day
Face to Face