8/7/2025
10:00 AM - 11:00 AM Eastern

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Customer Service, Programming, and Patron Awareness

Libraries save lives. Loneliness and social isolation are so rampant in America that the Center for Disease Control calls loneliness an epidemic, exacerbated by COVID. Using programming, community resources, and collection development and display, libraries can address this significant mental (and physical) health condition. This on-demand webinar guides you on how to develop these tools and create a culture of empathy and action by developing micro-communities to combat loneliness.

Learning Objectives:

• Identify existing programs that combat loneliness and modify existing programs to add a social component;
• Utilize, at no cost, outside agencies, institutions, organizations, and businesses to develop a coordinated series of programs both in and outside the library building; and
• Identify areas where staff training can prepare them to help patrons in need of socialization.

Presenter:

Tony Iovino (he/him) is the assistant director of the Oceanside (NY) Library, a position he has held since January 2015. Prior to joining the Oceanside Library, he was the head of litigation and managing partner of a medium size law firm he co-founded in 1986.

Tony received his BA from the University of Richmond (History and Economics) in 1979, his Juris Doctorate from St. John’s University in 1982, and his MLIS from the University of Kentucky in 2020, where he was the recipient of the Melody Trosper Award for excellence in scholarship, leadership, and service.

Tony has lectured locally and throughout the United States on library topics. He is the chair of the Membership Committee of the New York Library Association and is a published author and poet. He has received a number of awards for his service to the community.

 

Online via Zoom
UNITED STATES

Melissa Lattanzi

Who should attend:  Anyone wanting to know more about How Libraries Can Build Connections to Combat Loneliness
Competencies:  Customer Service, Programming, and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

Can't attend on the date or time listed? Sign up anyway!  This webinar includes archive access for later viewing at your convenience.
 
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

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8/7/2025

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