Date/Time
10/30/2024
9:30 AM - 3:30 PM Eastern
9:30 AM - 3:30 PM Eastern
Event Registration
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
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Competency
Communication, Customer Service, and Person/Interpersonal
Event Description
Join us for our ever-popular Day for Public Service! This year we are focusing on psychological safety and building connections in the workplace.Can't make this date? Other Locations and Dates to Attend
Tuesday, October 8, 2024 at Bainbridge Library
Wednesday, November 20, 2024 at Stark Library -Main Library
Morning Session: Psychological Safety
Evidence shows that when teams have psychological safety, they're more willing to acknowledge their own mistakes and figure out how to prevent them from moving forward. They're also more comfortable raising problems and exploring innovative solutions." During this session, we will focus on the "why," "what," and "impact" and create a call to action.
Learning Objectives:
- How the foundation of a learning culture is psychological safety
- Being able to take risks without fear of reprisal
Krista L. Allison, J.D. Krista L. Allison currently serves as a Program Support Strategist for Stark Education Partnership, Inc., and an Educational Consultant/Coach for the Stark County Educational Service Center and the Ohio Department of Education State Support Team Region 9 in the areas of cradle to career, Ohio’s Whole Child Framework, family and community engagement, and diversity, equity, inclusion, and belonging.
For over 20 years, Krista has served in leadership roles at the state, county, and school district levels. Mrs. Allison has advised public officials on education regulations, provided training and coaching to education leaders, and created and implemented strategic policies, programs, and systems to address the equitable academic and non-academic needs of all students in Ohio schools. Mrs. Allison holds a Bachelor of Arts from Baldwin-Wallace University and a Juris Doctorate from Case Western Reserve University. She is an Institute for Educational Leadership Policy Fellow, Ohio Early Childhood Leadership Fellow, and a member of Leadership Stark County’s 35th Class Signature Program.
Hannah Cowie, MPH, OCPC, CDCA, ECMHC, OIFP-IIHannah Cowie is an Ohio Certified Prevention Consultant (OCPC) with over 7 years of experience in behavioral health prevention. She holds a Master's degree in Public Health and certifications in Early Childhood Mental Health (ECMHC), Ohio Infant Family Practice (OIFP-II), and Chemical Dependency Counseling (CDCA). Hannah currently works as an Early Childhood Mental Health Consultant for State Support Team 9. She is dedicated to fostering resilience and mental well-being through a collaborative, evidence-based approach.
LaFlovia “Flo” Ginanni, M.Ed., LPCLaFlovia “Flo” Ginanni has been at United Way of Greater Stark County since 2013. She is currently the Vice President of Diversity, Culture, and Engagement. She launched United Way’s Project Blueprint in 2019, a board and committee preparedness program designed to recruit, train, and place ethnically diverse leaders into policy-making roles to enhance the effectiveness of nonprofit agencies. Flo also represents United Way on the Dismantling Racism Coalition of Stark County, which introduced the 15-Day Unity Challenge to the community in August of 2020. She is a Licensed Professional Counselor, as well as a certified Chemical Dependency Counselor Assistant, and works as a PRN Counselor at CommQuest’s Detox Unit. She holds dual bachelor’s degrees in Psychology and Sociology, in addition to master’s degrees in both Leadership Studies and Clinical Mental Health Counseling. She has worked in the social service, mental health, and criminal justice fields for over 30 years.
Afternoon Session: Building Connections in the Library with Effective Communication
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
- Express your ideas in a clear and concise format
- Listen with intent rather than with an agenda
- Manage communication breakdowns
- Communicate effectively with difficult people
When we get the “know-how” we build a connection with others which leads us to become effective and confident communicators!
Learning Objectives:
- Acquire techniques through listening and verbal communication for building connections with co-workers and patrons in the Library
- Implement strategies for managing communication breakdowns
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible! Other Locations and Dates to Attend
Tuesday, October 8, 2024 at Bainbridge Library
Wednesday, November 20, 2024 at Stark Library -Main Library
Location
Avon Lake Public Library
32649 Electric Blvd
Avon Lake, OH 44012
UNITED STATES
click here for Google Maps
32649 Electric Blvd
Avon Lake, OH 44012
UNITED STATES
click here for Google Maps
Contact Person
Details
Who should attend: Anyone in public service interested in psychological safety and building connections in the workplace
Competency: Communication, Customer Service, & Personal/Interpersonal
Non-Member Cost: $160
NEO-RLS Bronze Member Cost: $120
NEO-RLS Silver Member Cost: $80
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $80
There is an additional $20 surcharge for amenities.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competency: Communication, Customer Service, & Personal/Interpersonal
Non-Member Cost: $160
NEO-RLS Bronze Member Cost: $120
NEO-RLS Silver Member Cost: $80
NEO-RLS Gold Member Cost: FREE
NEO-RLS Individual Member Cost: $80
There is an additional $20 surcharge for amenities.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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