Northeast Ohio Regional Library System

8/15/2024
2:00 PM - 3:00 PM Eastern

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Customer Service and Patron Awareness

This interactive presentation will foster library staff confidence in engaging with community youth by addressing common challenges faced in the workplace. It will also cover best practices through the lens of mental health and social justice.

Learning objectives:

• At the end of this session, participants will be able to collaborate effectively as part of a professional team to more confidently engage with youth patrons.  
• At the end of this session, participants will be able to better analyze their system’s code of conduct and how it addresses behavior with a social justice lens.
• At the end of this session, participants will be able to engage responsibly and sensitively when mental health issues arise.

Presenters:

Maggie Gall-Maynard (she/her/hers) has a BA from Evergreen State College in Olympia, WA and a MLIS, with a focus in youth librarianship, from Kent State University in Kent, OH. Maggie has served youth patrons in public libraries in Columbus, OH, Syracuse, NY, West Carrollton, OH and is currently a School Library Media Specialist at Tippecanoe Middle School in Tipp City, OH. She is also certified with Youth Mental Health First Aid through the National Council for Mental Wellbeing. In her free time, she enjoys reading, crafting, and hiking with her husband, David, and daughter, Aspasia. Email: mgallmaynard@tippcity.k12.oh.us Instagram: MrsMaggieLovesBooks



Amanda Feuerstein (she/her/hers) has a B.A. and M.A. in Spanish from Bowling Green State University in Bowling Green, OH. Amanda taught Spanish at a college level for four years and then high school Spanish for seven years. Post-pandemic she made the switch to being an Information Services Assistant at Dayton Metro Library’s West Carrollton Branch in West Carrollton, OH. She is currently studying for her MLIS at IUPUI.
 

Setting: Live Virtual
Online
Via Zoom
UNITED STATES

Melissa Lattanzi

Who should attend:  Anyone interested in connecting with your teens and being aware of behaviors
Competencies:  Customer Service and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

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8/15/2024

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