Northeast Ohio Regional Library System
9:00 AM - 3:30 PM Eastern
Keynote: You are the Guardians at the Gate
You may not know this, but you are the leaders in the fight against ignorance, censorship, and misinformation. When your customers think of the library, they think of you! You are the guardians at the gates, truly unsung heroes who deal with all types of chaos and disorder throughout the days and nights at your library. This keynote will celebrate your awesome work, get some tools to fight the good fight and learn some techniques to make deeper connections with your customers.
Presenter:
Maurice Coleman is a trainer, coach, and keynote speaker. Maurice helps organizations improve their human processes and use of technology, expand their internal/external communications, and broaden their focus and implementation of EDI activities.
Maurice is also the host and producer of the long-running (and oldest) training/education and empowerment podcast T is for Training and the Technical Trainer at a county library system located in the North-Eastern corner of Maryland.
He was named a Library Journal Mover and Shaker in 2010 and was a member of the first class of WebJunction’s National Library CE Training Institute in 2014.
Breakout Session 1
Ambassadorship = Customer Service + Marketing + Community Engagement
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community. Become a good ambassador!
Learning Objectives:
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Empowering you and your staff members to become good ambassadors.
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Preparing for successful contacts within your community.
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Enhancing your community's perception of your library.
Presenter: Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.
Together We Need to Understand Diversity in the Library Collection
Why is having a collection that is diverse such an important goal for libraries? In our time together we will explore what “diversity” means in regard to collections, what our history is with serving diverse communities, and why every staff member, no matter what their job, needs a good understanding of the importance of diverse collections.
Presenter: Wendy Bartlett serves as the Collection Development & Acquisitions Manager for Cuyahoga County Public Library, a position she has held since 2009. Before that, Wendy was the branch manager for the Beachwood Branch of CCPL, and before that, the Assistant Director of the Kent Free Library. Wendy was the Regional Manager of the Cleveland-Pittsburgh Borders stories before joining the library world. She also served as a Councilperson for the Village of Lodi, her hometown in her twenties, where she first learned about budgeting for government agencies.
Unleash the Power of Nonverbal Communication!
Explore the importance and impact of body language and how you can use it to elevate your customer service to new heights. Learn where body language comes from and how to decipher what the body is saying. Utilize nonverbal tells to establish rapport, convey confidence, and manage conflict. Explore ways body language has evolved since the pandemic and how you can leverage nonverbal cues to create positive and effective interactions in today’s environment. Finally, discover not only how to positively influence others, but truly change how you think and feel, all through body language. Don't miss this transformative session and enhance your customer service approach today!
Presenter: Holly Klingler
For over thirteen years, Holly Klingler has been training people in a variety of career fields on how to maximize their communication, creativity, and critical thinking skills. She has presented at the Akron Women’s Bar Association, the Ohio Certified Public Accountants Annual Conference, OhioMeansJobs and the Hudson Job Corp., and has trained library staff for over twelve years, eight of which were as the Continuing Education trainer at the Northeast Ohio Regional Library System. She teaches valuable techniques to help professionals showcase their strengths, sharpen their skills, and build their confidence. Holly has a Master of Arts degree in Philosophy, a Masters of Library and Information Science, and a certification in nonverbal analysis. She is also a certified Career Development facilitator and an MBTI Certified Practitioner and Facilitator. She is currently an Instructional Systems Designer for the Technical Excellence Office at the NASA Safety Center.
Re-energizing Your Space: How Cleaning and Mental Health are Connected
Feeling anxious, stressed or unable to focus? Take a look around you. Clutter, mess or an untidy work area can make some people feel overwhelmed. In fact, research shows that cleaning (or a lack of cleaning) can have an impact on your mental health. Clinical psychologist, Dawn Potter, PsyD, discusses tips for decluttering, and how a neat workspace can positively impact your wellbeing.
Presenter: Dawn Potter PsyD is a psychologist and clinical assistant professor with the Cleveland Clinic Lerner College of Medicine. She specializes in the treatment of anxiety and stress-related disorders. She is an experienced health psychologist trained in cognitive behavioral therapy. Dr. Potter completed her bachelor of arts and master of arts in psychology at Carleton University in Ottawa, Canada. She then completed her doctorate of psychology from Pacific University in Hillsboro, Oregon. She completed a pre-doctoral internship with IU Health Ball Memorial Family Medicine Residency Center in Muncie, Indiana and a postdoctoral fellowship with MetroHealth in Cleveland, Ohio.
Breakout Session 2: Networking sessions
Breakout Session 3
Bridging the Gap: Social Work in Libraries
Meeting people where they are is a significant yet unwritten social work rule. An increase in community needs coupled with the evolution of libraries and their varying clientele, there is no better place for Social Workers to be. This workshop is designed to provide insight into community-based needs, identify ways in which staff and patrons benefit from social service expertise, and dispel the myth that libraries have a future without the incorporation of Social Work Principles & Practices.
Presenter: Bryanta L. Spencer is a licensed independent Social Worker and founder of Fortitude Wellness and Consultations LLC where she provides psychotherapy and professional development training. She holds certifications as a Clinical Trauma Professional and Mental Health First Aider. To compliment her passion for helping others and rooting for the underdog, she completed her undergraduate studies at The Ohio State University earning dual degrees in Social Work and Communications with a minor in Criminology. She also holds a Master of Science in Social Administration from Case Western Reserve University. Currently, she is serving as the Social Work Manager of Cuyahoga County Public library. Social services being provided in libraries is a growing trend and she is the first Social Worker in Cuyahoga County to be employed by a library system.
Roundtable Conversation about Book Challenges
Come share your concerns about book challenges and leave not only with a feeling of solidarity, but with techniques to aid your work.
Facilitator: Wendy Bartlett, Collection Development and Acquisitions Manager
Art of Storytelling
Want to learn how to tell a captivating story? This session will show you how to unlock the power of storytelling and turn your experience into compelling narrative. We'll discuss the building blocks of narrative, how to shape your story, presentation tips, as well as how to overcome writer's block. You'll leave this workshop with a strong start to your own story, as well as ideas for how to incorporate storytelling into your programming.
Presenter: Dana Norris is the founder of the Story Club, a storytelling show which has held shows in Chicago, Boston, Cleveland, Pittsburgh, Minneapolis, Belgrade, Columbus, and Tulsa. She currently produces and hosts Story Club Cleveland and teaches at Literary Cleveland. She is the author of The Storytelling Code: 10 Simple Rules to Shape and Tell a Brilliant Story. She has also been published in McSweeney's Internet Tendency, The Rumpus, CLE Scene, Tampa Review, and her stories have been featured on NPR stations WBEZ and WKSU, among others.
Re-energize Your Spirit
As library staff, your jobs are more important than ever to support the emotional and intellectual needs of your patrons. Your time and talents make you very important people! To keep your work active and purposeful you must focus on ways to recall and maintain your purpose and energy so that you may continue to be healthy stewards of this work. Come be a part of a conversation that will aid in re-energizing your spirit and remind you of WHY you do this work!
Learning Objectives:
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Learn how our energy contributes to our emotional wellness and the energy of others.
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Identify ways to protect, heal and revitalize your Spirit for the work that you do.
Presenter: Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community-based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing.
In addition, there will be stations throughout the day for relaxing and re-charging your energy. These will consist of adult coloring, puzzles, health tech, meditation and more.
Competency: Customer Service, Communication, Intellectual Freedom, Personal/Interpersonal
Non-Member Cost: $100
NEO-RLS Bronze Member Cost: $75
NEO-RLS Silver Member Cost: $50
NEO-RLS Gold Member Cost: $20
NEO-RLS Individual Member Cost: $50
There is an additional $25 surcharge for facility use and amenities.
We encourage you to register 10 days in advance for this event in order to ensure that we can accommodate your full participation in terms of seating, hand-outs, food, etc.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
| 10/9/2023 |    |