10/4/2023
2:00 PM - 3:00 PM Eastern

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Reference

While we may provide information to patrons on a daily basis, sometimes we need to step back and re-assess not only what we're doing but how we're doing it. This webinar will provide you with a chance to look at standards of practice, suggestions on steps to take in the reference interview, and ways to search for information on any topic. Designed for those staff members new to the reference desk to get them off on the right foot.

Learning Objectives:

• Attendees will gain practical searching skills to apply within any information-searching environment.
• Attendees will be acquainted with standards of reference service against which to measure their performance.
• Attendees will learn the importance of - and how to conduct - a thorough reference interview.

Presenter:

Don Boozer is Manager of the Literature Department and Homebound Services at Cleveland Public Library as well as Coordinator of the Ohio Center for the Book. He is also an adjunct instructor at Kent State University's School of Information where he teaches the reference service and information sources class.
 

Online via Zoom
UNITED STATES

Jeff Laser

Who Should Attend:  Anyone interested in learning about or refreshing their reference skills
Competency:  Reference

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

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10/4/2023

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