Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System
Effective Workplace Communication Skills for New(er) Supervisors
Effective communicators are not born, they are continually developing. You can improve your communication skills and forge great relationships with employees by getting more intentional about how you communicate.
In many ways, your success as a supervisor will depend on how effective you are in communicating your messages to others in your library.
This program will focus on the dos and don’ts of effectively communicating with others (including your boss)!
Specifically, we will discuss:
How to effectively use the Communication Cycle to determine the best way to create and send your messages (verbal and written)
How to give more effective and more easily understood instructions
The one question to NEVER ask your employees
Tips on writing emails that get results
Andrew Sanderbeck is a respected expert presenter and consultant for libraries and library organizations on communication skills, customer service and self-care. He has presented at many national, state and regional conferences, as well as international conferences in the United Arab Emirates and more than a dozen European Countries. He is the past board president of the Haywood County Public Libraries in Western North Carolina and now resides in Bradenton, Florida.