Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Serving your Immigrant Population

Customer Service and Patron Awareness

Serving an immigrant community changes lives, but it might seem too difficult to know where to start. ESL classes although important, are not the only way you can help. Learn the many ways libraries can support immigrants by understanding their needs, starting programs that might make them regular patrons, and by helping them to become active members in their communities.
Learning Objectives:
  • Encourage Libraries to start serving the immigrant community.
  • Show how libraries can overcome limitations such us budget, space, community, literacy level, and more.
  • Highlight the importance and most effective ways to connect with the immigrant community you are serving.
Maria-Fernanda Pardo is the Literacy Department Head and Bilingual Librarian (Spanish-English) at the Glen Cove Public Library, New York, serving a large immigrant population. She believes that providing education to immigrants and impoverished communities is the key to radical change.
Maria Fernanda graduated from Queens Library as a Public Librarian and is a certified archivist. Over the past ten years, she has created a volunteer-based literacy program, and developed programs that have strengthened the immigrant community. Maria-Fernanda was named as a 2020 Mover & Shaker by Library Journal, and her work during the pandemic has been featured in local newspapers.

Event Date:

Event Time:
10:00 AM - 11:30 AM Eastern

Online via Zoom

Contact Person:

Who Should Attend:  Anyone interested in serving immigrant populations
Competency:  Customer Service and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE
NEO-RLS Individual Member Cost:  $20

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