Northeast Ohio Regional Library System - Event Information

Event Name:The Customer Service Experience
Competency:Customer Service
Description:Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and can take place in the library, on the phone or in our social media accounts and in our virtual branch. (Our website)
This interactive and informative webinar will you give you tips and techniques to engage and connect more effectively with your customers as they use and experience the unlimited opportunities at your library.
Learning Objectives: 
  • Best Practices in the Customer Service Experience
  • How to Communicate in Needs and Benefits Language
  • Build Unique Customer Experiences With Each Customer

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

Event Date:6/30/2020
Event Time:10:00 AM - 11:00 AM Eastern
Location:Online via Zoom
Contact Person:Melissa Lattanzi
(phone: 3306550531)
Details:Who should attend:  Anyone interested in better telephone and email skills
Competencies:  Customer Service

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.

This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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