Northeast Ohio Regional Library System - Event Information
The Customer Service Experience
Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and can take place in the library, on the phone or in our social media accounts and in our virtual branch. (Our website)
This interactive and informative webinar will you give you tips and techniques to engage and connect more effectively with your customers as they use and experience the unlimited opportunities at your library.
Best Practices in the Customer Service Experience
How to Communicate in Needs and Benefits Language
Build Unique Customer Experiences With Each Customer
Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.