A Note from the
Continuing Education Coordinator
Registration is now open for the 2nd Customer Service Conference: Communication and Credibility. This will be held on Thursday, April 23, 2026 at the Hilton Garden Inn in Twinsburg.
In an era where the library serves as a vital sanctuary for information and connection, our success thrives on the trust we build through every interaction.
Today, we invite you to explore the multifaceted nature of modern service. We will begin by mastering?Professional Intelligence (PQ)?to anchor our daily work in empathy and reliability. Participants will explore practical ways to create positive interactions, navigate difficult situations, and communicate with clarity and respect—whether working with patrons, coworkers, or community partners. Emphasis is placed on active listening, empathy, and thoughtful communication as essential tools for maintaining professionalism, strengthening relationships, and fostering teamwork. Attendees will leave with a shared understanding of how everyday behaviors contribute to a professional culture that reflects both personal pride and the library’s mission of service.
Afternoon Breakout Sessions include:
- Strengthening Staff Communication Across Generations and Departments
-
Safety and Security in Libraries??
- Access Is Customer Service: Communicating Belonging in Public Libraries
- Respect + Resilience: Applying the Mentor Mindset to Improve Teen Engagement
The closing?session offers practical, easy-to-use strategies for building resilience, establishing healthy boundaries, and managing stress in a way that supports your wellbeing both on and off the desk. Together, we’ll explore tools for staying grounded, communicating confidently, and creating habits that protect your energy.
Click this event link for more information and to register.
We look forward to seeing you there!
Melissa
