Classified Ad Title:
Part-Time Customer Service Assistant - Warren-Trumbull County Public Library
Post Date
11/14/2025
Expiration Date
2/12/2026
Details:
The Warren-Trumbull County Public Library is currently seeking to fill a Part-Time Customer Service Assistant position to join our team at the Howland Library location and contribute to our mission of promoting literacy, lifelong learning, and community engagement. As a Part-Time Customer Service Assistant, you will play a vital role in delivering exceptional service to our customers. You will assist library visitors with their information needs, help them access resources, and create a positive and welcoming atmosphere within the library.
ESSENTIAL DUTIES
· Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.
· Provides basic reference and reader’s advisory service to customers of all ages.
· Assists in branch operations - opens and closes the circulation desk and/or building, counts money and balances cash register, plans and sets up displays and/or bulletin boards, sorts and shelves materials, reads shelves, etc.
· Performs clerical tasks related to processing Search Ohio and other ILL’s to include searching lists, checking in, and labeling materials.
· Answers the telephone, responds to inquiries and directs calls, uses public address system (in locations where applicable).
· Attends to public use photocopiers – adds paper, assists customers with machine problems, contacts supervisor regarding service needs.
· Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets and elevates calls for technical service as appropriate.
· Able to assist customers with downloading electronic resources onto a variety of devices.
· Provides users with general information about library services, directing them to other departments or Branch libraries as appropriate.
· Applies library policies to be consistent with circulation procedures in public service situations.
· Assists Youth Services Librarian with signups for story time and other programs; processes reading logs and incentives for reading programs.
· Handles returned mail. Mails appropriate policy forms with library cards. Enters customer registration data into computer. Maintains application files.
QUALIFICATIONS/REQUIREMENTS
High school diploma or equivalent. Strong customer service skills and a friendly, approachable demeanor. Excellent communication and interpersonal skills. Basic computer skills, including familiarity with Microsoft Office and library software. Ability to work well independently and as part of a team. Interest in and knowledge of books, literature, and library services is a plus. Experience working in a library or similar customer service role is preferred but not required.
Position is part-time (20 hours/week). Work schedule will include some evenings and weekends. $14.24 hourly rate. Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org.
BENEFITS
· Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
· 13 Paid Holidays
· PTO Plan
· Employee Assistance Program
· Continuing education opportunities
HOW TO APPLY:
Interested candidates should submit a resume, cover letter, and contact information for three professional references when applying online. Apply online directly through the Library’s careers website, https://wtcpl.bamboohr.com/careers.
Position will be open until filled.
Website:
https://wtcpl.bamboohr.com/careers