Classified Ad Title:
Customer Service Assistant (Cortland Library) - Warren-Trumbull County Public Library
Post Date
3/22/2023
Expiration Date
6/20/2023
Details:
The Warren-Trumbull County Public Library has a part-time employment opportunity available as a Customer Service Assistant to provide public service (including basic instruction and reference assistance) at the Cortland Library Location. This position will help support the library's mission by providing access to materials and services to meet the informational, cultural, and educational needs of library users.
ESSENTIAL DUTIES:
• Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.
• Provides basic reference and reader’s advisory service to customers of all ages.
• Assists in branch operations - opens and closes the circulation desk and/or building, counts money and balances cash register, plans and sets up displays and/or bulletin boards, sorts and shelves materials, reads shelves, etc.
• Performs clerical tasks related to processing Search Ohio and other ILL’s to include searching lists, checking in, and labeling materials.
• Answers the telephone, responds to inquiries and directs calls, uses public address system (in locations where applicable).
• Attends to public use photocopiers – adds paper, assists customers with machine problems, contacts supervisor regarding service needs.
• Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets and elevates calls for technical service as appropriate.
• Able to assist customers with downloading electronic resources onto a variety of devices.
• Provides users with general information about library services, directing them to other departments or Branch libraries as appropriate.
• Applies library policies to be consistent with circulation procedures in public service situations.
• Assists Youth Services Librarian with signups for story time and other programs; processes reading logs and incentives for reading programs.
• Handles returned mail. Mails appropriate policy forms with library cards. Enters customer registration data into computer. Maintains application files.
QUALIFICATIONS/REQUIREMENTS:
High school diploma or equivalent. Public service experience highly desirable. Must be able to type accurately using a computer keyboard. Ability to count and make change, sort and alphabetize, as demonstrated by completing untimed written skills assessment questionnaires. Knowledge of basic computer software and Internet resources.
This is a part-time position, scheduled for 20 hours/week. The work schedule may include at least two evening shifts and alternating Friday/Saturday shifts per week. Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org.
BENEFITS
• Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
• 11 Paid Holidays
• Paid PTO
• Employee Assistance Program
• Continuing education opportunities
HOW TO APPLY: Apply online directly through the Library’s careers website, https://wtcpl.bamboohr.com/careers.
Position will be open until filled.
Website:
https://www.wtcpl.org/employment-at-the-library/