Classified Ad Title:
Public Service Associate
Post Date
7/29/2022
Expiration Date
10/27/2022
Details:
The Amherst Public Library has an opening for a Public Service Associate. This position is part-time, approximately 30 hours per week. Hours require evenings and weekends.
QUALIFICATIONS
Bachelor's degree or 3 years of experience in a public library or related field
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Superior customer service skills
Knowledge of library principles and standard print and online resources
Skilled in the use of personal computers, devices and dedicated software applications
Excellent verbal, written, and problem-solving skills along with value of teamwork
Must be detail oriented and have the ability to multitask
Ability to bend, stand, kneel & lift up to 50 pounds
RESPONSIBILITIES
Working with the public as the first point of contact, in person & on the phone
Work with diverse groups of people and maintain confidentiality
Assist patrons with
Help patrons find information and perform tasks using print and/or on-line resources
Be able to troubleshoot problems and/or questions pertaining to large variety of devices
Serve as a positive part of a team-oriented work environment
Commitment to continued skill and knowledge development
Perform miscellaneous duties as needed and as assigned by the Manager
Willingness to pick up open shifts if needed. Including those on weekends and evenings
Willingness to train and provide customer service at the Circulation, Adult and Youth Services desks as needed.
Resumes may be emailed to employment@amherstpubliclibrary.org
Work Phone:
(440) 988-4230
Email:
employment@amherstpubliclibrary.org
Website:
221 Spring Street