Classified Ad Title:
Customer Service Assistant (Circulation) - Warren-Trumbull County Public Library
Post Date
7/14/2022
Expiration Date
10/12/2022
Details:
Customer Service Assistant (Circulation)
Circulation · Warren, Ohio
Under supervision of the Circulation Department Manager, the Customer Service Assistant will perform clerical tasks and provide public service at the Circulation desk of the newly renovated and beautiful Warren Library.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.
· Provides basic reference and reader’s advisory service to customers of all ages.
· Assists in department operations - opening and closing the desk, counting money, balancing cash register, filling displays, emptying book and video drops, sorting materials, setting up book trucks, shelving materials, reading shelves, etc.
· Performs clerical tasks related to processing Search Ohio materials to include searching lists, checking in, labeling, distributing, and packaging to send to other libraries.
· Answers the telephone, responds to inquiries and directs calls, uses public address system.
· Attends to public use photocopiers - adds paper, assists customers with machine problems, contacts supervisor regarding service needs.
· Provides users with general information about library services, directing them to other departments as appropriate.
· Applies library policy to be consistent with circulation procedures in public service situations.
· Registers voters and Golden Buckeye applicants.
· Handles returned mail. Mails appropriate policy forms with library cards. Enters customer registration data into computer. Maintains application files.
QUALIFICATIONS/REQUIREMENTS:
High school diploma or equivalent. Public service experience highly desirable. Must be able to type accurately using a computer keyboard. Ability to count and make change, sort and alphabetize, as demonstrated by completing untimed written skills assessment questionnaires. Knowledge and experience in using computers and various software programs to include the Internet and online databases.
Please refer to the Core Competencies for Library Staff on the library's website, www.wtcpl.org. Two part-time positions available, scheduled for 20-24 hours/week. The starting hourly pay rate is $12.88.
HOW TO APPLY: Apply online directly through the Library’s careers website, https://wtcpl.bamboohr.com/jobs/.
Positions are open until filled.
Website:
https://wtcpl.bamboohr.com/jobs/