Classified Ad Title:
Customer Service Assistant (Cortland Library) - Warren-Trumbull County Public Library
Post Date
5/26/2022
Expiration Date
8/24/2022
Details:
Customer Service Assistant (Cortland Library)
Branch Library Services · Cortland, Ohio
The Warren-Trumbull County Public Library has a part-time employment opportunity available as a Customer Service Assistant to provide public service (including basic instruction and reference assistance) at the Cortland Library Location.
ESSENTIAL DUTIES:
· Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.
· Provides basic reference and reader’s advisory service to customers of all ages.
· Assists in branch operations - opens and closes the circulation desk and/or building, counts money and balances cash register, plans and sets up displays and/or bulletin boards, sorts and shelves materials, reads shelves, etc.
· Performs clerical tasks related to processing Search Ohio and other ILL’s to include searching lists, checking in, and labeling materials.
· Answers the telephone, responds to inquiries and directs calls, uses public address system (in locations where applicable).
· Attends to public use photocopiers – adds paper, assists customers with machine problems, contacts supervisor regarding service needs.
· Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets and elevates calls for technical service as appropriate.
· Able to assist customers with downloading electronic resources onto a variety of devices.
· Provides users with general information about library services, directing them to other departments or Branch libraries as appropriate.
· Applies library policies to be consistent with circulation procedures in public service situations.
· Assists Youth Services Librarian with signups for story time and other programs; processes reading logs and incentives for reading programs.
· Handles returned mail. Mails appropriate policy forms with library cards. Enters customer registration data into computer. Maintains application files.
QUALIFICATIONS/REQUIREMENTS:
High school diploma or equivalent. Public service experience highly desirable. Must be able to type accurately using a computer keyboard. Ability to count and make change, sort and alphabetize, as demonstrated by completing untimed written skills assessment questionnaires. Knowledge of basic computer software and Internet resources.
This is a part-time position, scheduled for 24 hours/week. Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org. $12.88 hourly starting.
HOW TO APPLY Apply online directly through the Library’s careers website, https://wtcpl.bamboohr.com/jobs/.
Position is open until filled.
Website:
https://wtcpl.bamboohr.com/jobs/