Classified Ad Title:
Circulation Coordinator - Cuyahoga Falls Library
Post Date
5/13/2022
Expiration Date
6/30/2022
Details:
Do you enjoy providing top rated customer service? Do you want to be part of an all-star team that is providing a valuable resource to the community? We have an opening for one full-time Circulation Coordinator at the Cuyahoga Falls Library. The full-time position is scheduled 37.5 hours per week plus benefits. The shift and hours scheduled is based on the hours we are open and staffing.
GENERAL STATEMENT OF DUTIES: Responsible for overseeing entire circulation services activities, including the issuing, return and record keeping procedures of the library, assigning job tasks to library circulation clerks, training library circulation clerks in computerized circulation functions, excellent customer service practices, and teamwork.
SUPERVISION EXERCISED: Directs activities of Circulation Clerks and Assistant Circulation Coordinator.
ESSENTIAL JOB FUNCTIONS: Regular & punctual attendance; assigns job tasks to Circulation Clerks and verifies accuracy of assignments; provides monthly and annual reports of circulation activity, door count; makes work schedules; trains Circulation Clerks in computerized circulation functions; covers at circulation desk.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to reach with hands and walk and stand during shift. . The employee must occasionally lift and/or move up to 20 pounds.
Ability to remain current as computer technology changes and best-practices in customer service evolve.
PERSONAL ATTRIBUTES: Ability to interact with associates and the public in a courteous manner; ability to make decisions of other than a routine nature in order to meet controlling conditions; neat personal appearance; pleasing manner.
EXPERIENCE AND TRAINING: Bachelor's Degree, Master’s Degree preferred, plus three to five years’ progressive library experience.
General Duties
· Receives oral or written direction from Customer Experience Manager and Director.
· Plans work according to library schedule or standard routine.
· Establishes priority of work tasks.
· Participates in the development of operating policies and procedures.
· Participates through suggestions, in the near-term and long range planning of library services.
· Participates in library special projects as required or as necessary.
· Evaluates circulation operating procedures, and makes adjustments as needed to improve efficiency.
· Assigns work to paraprofessional, and clerical staff
· Supervises the circulation of the library collection of books and non-book materials.
· Oversees the enrollment of new patrons to the library.
· Provides service and book and media collection information and advice to new and current patrons.
· Supervises materials reserve system.
· Is aware of all events, programs and services taking place at the Library and disseminates that information to all members of the Circulation staff so they can respond to any questions the public may have.
· Supervises the receiving and recording of overdue fines and fees for lost and missing materials.
· Recommends employment, promotion, and retention of departmental members.
· Participates in periodic evaluation of assigned employees.
· Provides training exercises for circulation department employees and monitors performance metrics.
· Reviews and resolves personnel problems within department.
· Inspects damaged circulation materials, including books, audio visual items and equipment.
· Identifies cataloging errors and directs materials to collection development department.
· Maintains performance and repair of circulation equipment.
· Serve and chair various library committees.
· Recommends equipment improvements.
· Maintains circulation data and prepares regular statistical reports for the Director and Customer Experience Manager.
· Reports work accomplished to Customer Experience Manager.
Additional Duties
· Performs routine circulation desk duties as necessary.
· Oversees return of books and materials to shelves or storage places.
· Oversees billing and collections operations.
· Performs duties in other library departments as needed.
· Supervises and provides continuous training to full-time, part-time and library volunteers.
Qualifications
· The skills and knowledge required would be two to four years of increasingly responsible professional library work, preferably with experience in library circulation control work.
· Ability to apply principles of library science to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
· Ability to supervise, motivate, and coach. Previous Union experience is a plus.
· Knowledge of supervisory methods, including work delegation, scheduling, evaluating performance and maintaining morale.
· Ability to relate effectively to library patrons and to co-workers.
· Ability to prepare clear and concise statistical and narrative reports.
Contact:
Elizabeth Wuest
Home Phone:
3309282117
Email:
ewuest@cuyahogafallslibrary.org
Website:
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