Classified Ad Title:
Library Patron Support and Resource Sharing Assistant - Cleveland State University
Post Date
12/17/2021
Expiration Date
2/28/2022
Details:
Cleveland State University, Michael Schwartz Library
Job Summary
Works collaboratively with the public services team to provide frontline services and assist patrons at the User Services desk in support of student learning and faculty teaching and research. Contributes to the daily operations of the library by delivering positive customer service in person, over the phone, and via email; performing all duties associated with the circulation of library materials; providing general information about the library or campus, and answering basic information queries; referring patrons to appropriate services, resources, or library staff. Supports research and academics by retrieving and processing materials for resource sharing services (interlibrary loan and OhioLINK). Performs related duties as assigned. Includes some evening and weekend shifts.
Minimum Qualifications
High school graduate or equivalent. Six months verifiable paid work experience in a customer service-oriented position.
Preferred Qualifications
Experience working in a library processing materials, interacting with library patrons, and verifying library records and forms. Experience using integrated library systems and applications for circulation functions; experience using interlibrary loan system (Tipasa, ILLiad, OCLC Article Exchange, etc.).
HOW TO APPLY
Please submit resume, cover letter and online application at http://www.csuohio.edu/offices/hrd/employment.html
Cleveland State University is an Affirmative Action/Equal Opportunity Employer, committed to nondiscrimination. Males, Females, Individuals with Disabilities and Veterans are encouraged to apply for these positions.
Website:
http://www.csuohio.edu/offices/hrd/employment.html