Classified Ad Title:
Computer Technician - Geauga County Public Library
Post Date
5/26/2021
Expiration Date
8/24/2021
Details:
Position Title: Computer Technician
Classification: Library Assistant III
Rate of Pay: $13.89 hourly
Hours /FLSA status: 40, FT, Regular, non-exempt, Works a varied schedule of mornings, afternoons, evenings, weekend rotation
Location: Based at Administrative Center
Reports to: IT Manager
Staff Supervised: None
Position Summary: Performs a variety of help desk duties by providing direct troubleshooting assistance to library staff and resolving technical problems remotely or on-site with an emphasis on customer service. Updates, maintains and performs scripted, imaged and manual software installations on GCPL computers. Assists with the configuration and maintenance of GCPL computers including but not limited to public, staff, mobile services, fiscal and genealogy hardware and software. Sets up active directory profiles, email distribution lists and troubleshoots Office365/Outlook issues for staff. Assists in maintaining the inventory database. Shares the responsibility to obtain quotes and place orders for equipment and supplies. May travel to any GCPL library location as required.
Essential Job Functions: This list is illustrative, but not exhaustive for this position.
• First responder technician that monitors the GCPL helpdesk and provides assistance both remotely and on site with an emphasis on customer service.
• Maintains good communication with staff about the status of issues by phone and/or using help desk tickets and email along with providing timely service and technical assistance.
• Updates, maintains and performs scripted, imaged and manual software installations on GCPL computers
• Assists with the configuration, maintenance, deployment and troubleshooting of GCPL computers including but not limited to staff, public, mobile services, fiscal, genealogy hardware, software and their connected devices.
• Ability to setup and maintain active directory profiles, distribution lists and Office 365 accounts for staff.
• Troubleshoots Office 365/Outlook email issues for staff.
Able to configure printers and troubleshoot related issues.
• Assists in maintaining the inventory database.
• Maintains toner stock and responsible for toner recycling.
• Assists Clevnet with troubleshooting, updating and deploying network hardware including VOIP.
• Assists Clevnet with troubleshooting ILS issues
• Works with GCPL staff to train them on new hardware, software and feature enhancements.
• Shares the responsibility to obtain quotes and place orders for equipment and supplies.
• Continues to develop and share knowledge and skills through appropriate meetings, conferences and workshops for cross training, and professional and technical development.
• Other duties as assigned
Minimum Knowledge, Skills, Abilities and Other Characteristics:
• Substantial working knowledge of and experience with PC’s, operating systems and related peripherals.
• High level of expertise resolving routine and complex PC problems.
• Working knowledge of Microsoft Office/ Outlook webmail suite.
• Strong problem-solving skills are essential.
• Effective oral and written communication skills, excellent customer service skills.
• Able to work accurately and independently with minimum supervision and have dependable work habits.
• Work schedule flexible to meet library needs.
• Willingness and adaptability to work in a changing work environment.
Minimum Education, Experience, and Licensing Requirements:
• High school diploma or GED required; Associates degree preferred.
• A+ certification or three years relevant experience required.
• Valid driver’s license and proof of auto insurance required.
Physical Requirements:
• Able to lift 50 lbs. and move equipment in and out of building.
• Ability to crawl, bend, stretch, walk and or kneel in order to wire and install equipment.
• Able to use hands and fingers, grasp, handle, feel, or operate objects, tools or controls-including computers, phones and office equipment.
• Able to read computer screens and print material.
If interested provide: Resume, work references and Geauga County Public Library application.
Application available online at: http://divi.geaugalibrary.net/
Apply Online: GCPL.recruiting@geaugalibrary.net
Geauga County Public Library – Administrative Center
12701 Ravenwood Drive, Chardon, OH 44024
Website:
http://divi.geaugalibrary.net/