Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System
Event Name:
You Can Be the Expert-Tech Troubleshooting with Confidence 101 [Featured Archive]
Description:
Learning Objectives:
Learn basic strategies for approaching technology troubleshooting for themselves and for their patrons, based on best practices from help desk and other tech industry fields.
Get a quick list of frequent issues and how to solve them for a variety of platforms, including the internet and mobile devices.
Gain confidence in their own ability to navigate technology troubleshooting.
Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Presenter: Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
Event Date:
3/18/2020
Event Time:
At your convenience
Location:
Online via Adobe Connect UNITED STATES
Details:
Cost: $20
Gold, Silver & Bronze Members FREE
Group rate 10 or more