Northeast Ohio Regional Library System

Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
You Can Be the Expert-Tech Troubleshooting with Confidence 101 [Featured Archive]

Description:

Learning Objectives:

  • Learn basic strategies for approaching technology troubleshooting for themselves and for their patrons, based on best practices from help desk and other tech industry fields.
  • Get a quick list of frequent issues and how to solve them for a variety of platforms, including the internet and mobile devices.
  • Gain confidence in their own ability to navigate technology troubleshooting.
  • Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Presenter:  Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.

Event Date:
3/18/2020

Event Time:
At your convenience

Location:
Online via Adobe Connect
UNITED STATES

Details:
Cost:  $20
Gold, Silver & Bronze Members    FREE
Group rate 10 or more



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