Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System
Mastering Uncomfortable Conversations with Library Visitors [Archive]
Your job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.
Presenter: Pat Wagner, Library consultant
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