Northeast Ohio Regional Library System
Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System
Event Name:
Mastering Uncomfortable Conversations with Library Visitors [Archive]
Competency:
Customer Service
Description:
Your job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.
Presenter: Pat Wagner, Library consultant
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Presenter: Pat Wagner, Library consultant
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Event Date:
6/21/2019
Location:
Online via Adobe Connect
UNITED STATES
UNITED STATES
Contact Person:
Melissa Lattanzi
(phone: 3306550531)
(phone: 3306550531)
Details:
Who Should Attend: Anyone that wants to master uncomfortable conversations with library visitors
Cost: $20
Gold, Silver & Bronze Members FREE
Group rate 10 or more
Cost: $20
Gold, Silver & Bronze Members FREE
Group rate 10 or more
Event Registration:
Outlook/ vCalendar/ Google:
Click on the icon next to the date(s) to add to your calendar:
6/21/2019
6/21/2019
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Customer Service
Reference
Circulation
Academic Libraries
School Libraries
Special Libraries
Customer Service