Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
Beyond Rosetta Stone: How Libraries Can Support English Language Learners [Archive]

Customer Service and Community and Patron Awareness

Providing Library access to English Language Learners (ELL) can be much more than developing your foreign language and ESL collections.  Those learning English can have more pressing information needs and all staff can play a part in creating a welcoming environment.  Keep ESL patrons coming back (hint, it’s not just the free services but the new connections and relationships they make at the Library) and provide programming opportunities for the entire community to engage.

Learning objectives:
  • How to effectively welcome the ELL community into the Library using best practices in outreach
  • How to engage ELL patrons with staff encounters, signage, relevant programming, collections and volunteerism
  • Learn about grant funding and potential community partnerships

Ginger Hofstetter developed a variety of impactful and innovative Spanish language programs as Spanish Language Outreach and Programming Coordinator during her time at Perry Public Library and Ashtabula County District Library and translated Guiding Ohio Online’s technology training materials into Spanish for the State Library of Ohio.  Her most recent projects are ELL Guide and Residential Houseparent for international boarding students at Hershey Montessori Farm School and as a freelancer providing individual casework for English Language Learners.  Ginger studied Humanities at a Mexican university and has conducted business internationally.


Event Date:

Event Time:
10:00 AM - 11:00 AM Eastern

Via Adobe Connect

Contact Person:
Melissa Lattanzi
(phone: 33)

Who should attend:  All Staff
Competencies:  Customer Service, Community and Patron Awareness

GEO Cost:      $20
Bronze Cost:  FREE
Silver Cost:    FREE
Gold Cost:     FREE

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