Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:
KEPRO - Free Medicare Services & Resources for Seniors


KEPRO offers information and assistance to Medicare beneficiaries and families regarding complaints, discharge appeals, Immediate Advocacy, and Patient Navigation. This webinar will provide a general overview of KEPRO's services and how local libraries can utilize KEPRO’s resources to help inform seniors in their community about their Medicare rights.

Learning Objectives:
  • Provide an overview of KEPRO’s Role
  • Identify the services provided by KEPRO: Appeals, Complaints, Immediate Advocacy, & Patient Navigation
  • Identify when and how to contact KEPRO

Andrea Plaskett is an Outreach Specialist for KEPRO and works with providers, stakeholders, and beneficiaries in Ohio, Michigan, Indiana, Kentucky, and West Virginia. Andrea obtained her Bachelor’s degree in Biology from Saint Mary’s College and her Master’s in Public Health from East Tennessee State University. Andrea has previous experience in local public health, where she worked to engage local and regional stakeholders in collaborative partnerships to address community health needs. As an Outreach Specialist, she is partnering with stakeholders, providing outreach to providers, and engaging Medicare beneficiaries to raise awareness about Medicare rights and the role of KEPRO as the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO).


Event Date:

Event Time:
10:00 AM - 11:00 AM Eastern

Via Adobe Connect

Contact Person:
Melissa Lattanzi
(phone: 3306550531)

Who should attend: Anyone interested in learning more about Medicare and Resources for Seniors
Competencies:  Reference

GEO Cost:     FREE

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