Northeast Ohio Regional Library System

Strengthening Relationships Through Conflict

Communication

Conflict occurs for many reasons and is an inevitable part of unique human beings co-existing.  Unfortunately few people have had formal training in conflict mediation techniques.  As a result, incongruous methods used to manage the conflict can actually inhibit resolution.
 
This program provides strategies for achieving conflict resolution that strengthens harmony in the relationship rather than damaging it.  Topics to be covered include:
 

• Assess the connection between one’s mindset toward the conflict and its outcome;
• Practice converting the emotional component of disagreement into a rational discussion; and
• Develop strategies to create a resolution that respects all parties and strengthens the relationship among them.

Presenter:  Deborah A. Easton, Communication Skills Consultant
Deborah Easton provides audiences with practical advice for utilizing effective communication skills. Her techniques for one-to-one interactions and group communications provide positive results. She has conducted training for organizations such as First Energy, Hyland Software and Summa Health System. Easton has been instrumental in numerous special projects, including developing performance evaluation systems and facilitating cultural change. She earned a master’s degree in speech communication and taught communication courses in Kent State University’s Department of Communication Studies and Graduate School of Management.

2/27/2018

9:30 AM - 12:30 PM Eastern

Stow-Munroe Falls Public Library
3512 Darrow Rd
Stow, OH 44224

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Melissa Lattanzi
(phone: 330-655-0531)

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2/27/2018

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