Northeast Ohio Regional Library System
De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting
Date/Time
7/14/2020
10:00 AM - 11:00 AM Eastern
10:00 AM - 11:00 AM Eastern
Event Registration
Competency
Customer Service and Communication
Event Description
This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do when encountering someone experiencing a delusion? How to ensure staff safety and compassion towards library users? These issues and others will be discussed.Presenters:
Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several books for children and young adults. 
Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. Location
Online via Adobe Connect
UNITED STATES
UNITED STATES
Contact Person
Melissa Lattanzi
(phone: 3306550531)
(phone: 3306550531)
Details
Who should attend: Anyone wanting to know more about mental health issues in the library
Competencies: Customer Service and Patron Awareness
Non-Member Cost: $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
Thanks to a grant from the federal Institute of Museum and Library Services (IMLS), awarded by the State Library of Ohio.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competencies: Customer Service and Patron Awareness
Non-Member Cost: $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost: $24
NEO-RLS Silver Member Cost: FREE
NEO-RLS Gold Member Cost: FREE
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
Thanks to a grant from the federal Institute of Museum and Library Services (IMLS), awarded by the State Library of Ohio.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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