Northeast Ohio Regional Library System

6/24/2020
10:00 AM - 11:00 AM Eastern

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Patron Awareness and Customer Service

This webinar will introduce the topic of mental health as it pertains to a library setting. Among other topics, attendees will learn to recognize the signs of mental illness, to differentiate among common types of disorders, and how to understand the terminology, and to speak appropriately and compassionately about the issues surrounding mental health. Useful phrases and helpful strategies for working with someone experiencing a mental health issue will also be shared.

Presenters:

 Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in       Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your     Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several   books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 
 

Online via Adobe Connect
UNITED STATES

Melissa Lattanzi
(phone: 3306550531)

Who should attend:  Anyone wanting to know more about mental health issues in the library
Competencies:  Customer Service and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.

Thanks to a grant from the federal Institute of Museum and Library Services (IMLS), awarded by the State Library of Ohio.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
 

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6/24/2020

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