Customer Service and Patron and Community Awareness
Event Description
Learning Objectives:
During and after this webinar, participants:
Are exposed to diverse approaches to serve immigrants/New Americans at different levels of investment.
Will recognize that providing these services and programs can often be multi-purposed to serve long-time residents and any new resident as well as newcomers to the US.
Construct a list of 10 concrete things they can do in their buildings and in their communities based on webinar content.
Presenter: Jennifer Koerber
Jennifer has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location
Online You will be sent a link to login to the Course UNITED STATES