Northeast Ohio Regional Library System
The Welcoming Library: A Multi-sensory Approach
Date/Time
5/1/2018
10:00 AM - 11:00 AM Eastern
10:00 AM - 11:00 AM Eastern
Event Registration
Competency
Customer Service
Event Description
You want your library to welcoming. It is more than just customer service. You want to surprise and delight your patrons to keep them coming back.
By attending this engaging webinar, participants will be able to:
1. Explore all five senses and discover how to best use each in delivering a welcoming library experience for our patrons
2. Identify your strengths in addressing the needs of all types of patrons
3. Ponder the talents of your team at your branch
Presenter: Andrea Eagan, Youth Services Assistant, Geauga County Public Library
Involved in library work for 17 years, Andrea Egan, a graduate of Cleveland State University, wife of Paul, and mom to adult sons, Joe and Josh, has been a life-long lover of people and has found all kinds of ways to make them the focus of her job! From fast food to banking and from retail to teaching, and even marketing pet food, Andrea has been working with and for people for 35 years, and plans to continue serving patrons of all ages for as long as she is able. She looks forward to sharing experience and a fresh perspective on welcoming patrons in your libraries.
By attending this engaging webinar, participants will be able to:
1. Explore all five senses and discover how to best use each in delivering a welcoming library experience for our patrons
2. Identify your strengths in addressing the needs of all types of patrons
3. Ponder the talents of your team at your branch
Presenter: Andrea Eagan, Youth Services Assistant, Geauga County Public Library
Involved in library work for 17 years, Andrea Egan, a graduate of Cleveland State University, wife of Paul, and mom to adult sons, Joe and Josh, has been a life-long lover of people and has found all kinds of ways to make them the focus of her job! From fast food to banking and from retail to teaching, and even marketing pet food, Andrea has been working with and for people for 35 years, and plans to continue serving patrons of all ages for as long as she is able. She looks forward to sharing experience and a fresh perspective on welcoming patrons in your libraries.
Location
Online
Via Adobe Connect
Via Adobe Connect
Contact Person
Melissa Lattanzi
(phone: 330-655-0531)
(phone: 330-655-0531)
Details
Who should attend: Everyone
Competencies: Customer Service
GEO Cost: $40
Bronze Cost: $24
Silver Cost: FREE
Gold Cost: FREE
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
Competencies: Customer Service
GEO Cost: $40
Bronze Cost: $24
Silver Cost: FREE
Gold Cost: FREE
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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