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VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//500735
BEGIN:VEVENT
DTSTAMP:20260406T125404
VTIMEZONE:America/New_York
DTSTART:20260617T180000Z
DTEND:20260617T191500Z
UID:500735
SUMMARY:Personalized Reference vs. Standardized Reference: When to use the Right Reference Skills
LOCATION:Online via Zoom
DESCRIPTION:Personalized Reference vs. Standardized Reference: When to use the Right Reference Skills\n\n06/17/26 02:00 PM EST\n - 06/17/26 03:15 PM EST\Description:\nReference all seems personalized because each question from a patron is unique. Many questions can be similar, but not all questions are the same. How do you train yourself to respond to challenging questions and utilize reference skills? Reference can be one of the most intimidating divisions of a library for new and emerging reference staff. Recognizing how to surpass the fear of not knowing every answer is necessary to respond with confidence and reassurance. Reference skills can also be utilized to discern a standard response vs. personalized. Discerning also requires you to recognize when someone wants help vs. when someone wants you to do things for them.\n \nLearning Objectives:\n\n	The challenges of unique questions and demands\n	How to instill confidence in your response when you don’t have the answer\n	How to form policies, procedures, and training for standardized vs. personalized reference\n	How to help patrons with their unique needs while also enforcing healthy boundaries.\n\nPresenter:\n\nJennifer Blair is the Head of User Services Librarian and Associate Professor at Azusa Pacific University (APU). Her role is dedicated to the user experience, including marketing the library, operations, and teaching. She has extensive experience teaching online courses in design and library science. Jennifer holds a B.A. in Graphic Design, an M.A in Educational Multimedia, and an M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for library users.\n \Details:\nWho should attend:  Anyone wanting to know more about Personalized Reference vs. Standardized Reference:\nCompetencies:  Reference\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway!  This webinar includes archive access for later viewing at your convenience.\n \nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Personalized Reference vs. Standardized Reference: When to use the Right Reference Skills<br /><br />06/17/26 02:00 PM EST - 06/17/26 03:15 PM EST<br />Description:<br />Reference all seems personalized because each question from a patron is unique. Many questions can be similar, but not all questions are the same. How do you train yourself to respond to challenging questions and utilize reference skills? Reference can be one of the most intimidating divisions of a library for new and emerging reference staff. Recognizing how to surpass the fear of not knowing every answer is necessary to respond with confidence and reassurance. Reference skills can also be utilized to discern a standard response vs. personalized. Discerning also requires you to recognize when someone wants help vs. when someone wants you to do things for them.<br />
<strong>&nbsp;<br />
Learning Objectives:</strong>
<ul>
	<li>The challenges of unique questions and demands</li>
	<li>How to instill confidence in your response when you don&rsquo;t have the answer</li>
	<li>How to form policies, procedures, and training for standardized vs. personalized reference</li>
	<li>How to help patrons with their unique needs while also enforcing healthy boundaries.</li>
</ul>
<strong>Presenter:</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/Jblair_biopic_2025_200px_03102026135030.PNG" style="float:left; margin:5px 15px; width:100px" />Jennifer Blair </em>is the Head of User Services Librarian and Associate Professor at Azusa Pacific University (APU). Her role is dedicated to the user experience, including marketing the library, operations, and teaching. She has extensive experience teaching online courses in design and library science. Jennifer holds a B.A. in Graphic Design, an M.A in Educational Multimedia, and an M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for library users.<br />
&nbsp;<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone wanting to know more about&nbsp;Personalized Reference vs. Standardized Reference:<br />
Competencies:&nbsp; Reference</font></font><br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
<font face="Verdana" size="2">Can't attend on the date or time listed? Sign up anyway!&nbsp;&nbsp;</font>This webinar includes archive access for later viewing at your convenience.<br />
&nbsp;<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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