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PRODID://NEOL//381521
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DTSTAMP:20260515T070259
VTIMEZONE:America/New_York
DTSTART:20230809T140000Z
DTEND:20230809T150000Z
UID:381521
SUMMARY:Internal Customer Service: It's More than Just Being Nice!
LOCATION:Online via Zoom
DESCRIPTION:Internal Customer Service: It's More than Just Being Nice!\n\n08/09/23 10:00 AM EST\n - 08/09/23 11:00 AM EST\Description:\nYou may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing internal customer service) may seem simple enough but the fact is that it can be a tricky and complex thing to learn. In this workshop you will learn why it is so important to develop the skills of a great coworker and about the four key categories of great internal customer service and you will learn many techniques that you can apply in your daily interactions with your coworkers.\n \nLearning Outcomes:\n\n	You will understand, and be able to explain to others, what internal customer service is and why it is so important.\n	You will know the four main skills that are needed to provide great internal customer service and have the tools you need to develop these skills.\n	You will learn about the Internal Customer Service Standards that were created by the Mansfield/Richland County Public Library staff, and be able to take these back to your library as an example for creating your own. \n\n \nMary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.\n \Details:\nWho Should Attend:  All Staff\nCompetency:  Customer Service, and Communication\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Internal Customer Service: It's More than Just Being Nice!<br /><br />08/09/23 10:00 AM EST - 08/09/23 11:00 AM EST<br />Description:<br />You may be surprised to find out that, aside from our regular customers, we also have <em>internal </em>customers...our coworkers! You may be even more surprised to hear that these internal customers are even <em>more</em> important than our regular customers. Being a great coworker (or, providing amazing internal&nbsp;customer&nbsp;service) may seem simple enough but the fact is that it can be a tricky and complex thing to&nbsp;learn. In this workshop you will learn why it is so important to develop the skills of a great coworker and about the four key categories of great internal customer service and you will learn many techniques that you can apply in your daily interactions with your coworkers.<br />
&nbsp;<br />
<strong>Learning Outcomes:</strong>
<ul>
	<li>You will understand, and be able to explain to others, what internal customer service is and why it is so important.</li>
	<li>You will know the four main skills that are needed to provide great internal customer service and have the tools you need to develop these skills.</li>
	<li>You will learn about the Internal Customer Service Standards that were created by the Mansfield/Richland County Public Library staff, and be able to take these back to your library as an example for creating your own.&nbsp;</li>
</ul>
&nbsp;<br />
<img alt="" src="https://neo-rls.org/photos/88951_04192022112309.jpg" style="margin: 5px 15px; float: left; width: 100px;" width="100" /><em>Mary Frankenfield </em>has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.<br />
&nbsp;<br />Details:<br />Who Should Attend:&nbsp; All Staff<br />
Competency:&nbsp;&nbsp;Customer Service, and Communication<br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
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