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PRODID://NEOL//381297
BEGIN:VEVENT
DTSTAMP:20260516T215753
VTIMEZONE:America/New_York
DTSTART:20250205T150000Z
DTEND:20250205T160000Z
UID:381297
SUMMARY:Foundations of Conflict Management
LOCATION:Online via Zoom
DESCRIPTION:Foundations of Conflict Management\n\n02/05/25 10:00 AM EST\n - 02/05/25 11:00 AM EST\Description:\nWhere do disagreements come from and how does it escalate? How can you stay prepared to address and de-escalate conflict? This opening session will dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building. You'll learn how communication and conflict styles, power dynamics, and cultural humility can impact difficult interactions. Leave this session with conflict resolution methods that will give you tips and tools to communicate with others directly, kindly, and confidently. \n\nLearning Objectives:\n\n	Identify common sources of conflict and recognize how power dynamics and personal communication styles can influence disagreements.\n	Learn techniques to manage your emotions and remain calm during conflict, improving your ability to respond thoughtfully rather than simply react.\n	Discover practical conflict resolution methods and tools to communicate directly, kindly, and confidently, helping to de-escalate tension and build stronger relationships.\n\nPresenter:\n\nCrystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLC\nCrystal Trice, founder of Scissors & Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.\n\nWith certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master’s in Library & Information Science and a Bachelor’s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.\n\nCrystal lives near Portland, Oregon, and enjoys organizing her thoughts (and tasks) with Sharpies, Flair pens, and sticky notes. She shares her home with her husband and a quirky mix of animals.\n\n \Details:\nWho should attend:  Anyone wanting to learn about conflict management\nCompetencies: Communication\n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway!  This webinar includes archive access for later viewing at your convenience.\n \nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Foundations of Conflict Management<br /><br />02/05/25 10:00 AM EST - 02/05/25 11:00 AM EST<br />Description:<br />Where do disagreements come from and how does it escalate? How can you stay prepared to address and de-escalate conflict? This opening session will dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building. You'll learn how communication and conflict styles, power dynamics, and cultural humility can impact difficult interactions. Leave this session with conflict resolution methods that will give you tips and tools to communicate with others directly, kindly, and confidently.&nbsp;<br />
<br />
<strong>Learning Objectives:</strong>
<ul>
	<li>Identify common sources of conflict and recognize how power dynamics and personal communication styles can influence disagreements.</li>
	<li>Learn techniques to manage your emotions and remain calm during conflict, improving your ability to respond thoughtfully rather than simply react.</li>
	<li>Discover practical conflict resolution methods and tools to communicate directly, kindly, and confidently, helping to de-escalate tension and build stronger relationships.</li>
</ul>
<strong>Presenter:</strong><br />
<br />
<em><img alt="" src="https://neo-rls.org/photos/CrystalTrice_11122024163234.PNG" style="float:left; margin:5px 15px; width:100px" />Crystal Trice</em><strong>,&nbsp;</strong>CSM, CSM@Scale, Library Consultant, Scissors &amp; Glue, LLC<br />
Crystal Trice, founder of Scissors &amp; Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.<br />
<br />
With certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master&rsquo;s in Library &amp; Information Science and a Bachelor&rsquo;s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.<br />
<br />
Crystal lives near Portland, Oregon, and enjoys organizing her thoughts (and tasks) with Sharpies, Flair pens, and sticky notes. She shares her home with her husband and a quirky mix of animals.<br />
<br />
&nbsp;<br />Details:<br /><font face="Verdana" size="2"><font face="Verdana" size="2">Who should attend:&nbsp; Anyone wanting to learn about&nbsp;</font></font>conflict management<br />
<font face="Verdana" size="2"><font face="Verdana" size="2">Competencies: Communication</font></font><br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
<font face="Verdana" size="2">Can't attend on the date or time listed? Sign up anyway!&nbsp;&nbsp;</font>This webinar includes archive access for later viewing at your convenience.<br />
&nbsp;<br />
<font face="Verdana" size="2"><font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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