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DTSTAMP:20260517T000104
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DTSTART:20240731T140000Z
DTEND:20240731T150000Z
UID:366729
SUMMARY:Putting Our Words into Action: A Toolkit for Customer Service
LOCATION:Online via Zoom
DESCRIPTION:Putting Our Words into Action: A Toolkit for Customer Service\n\n07/31/24 10:00 AM EST\n - 07/31/24 11:00 AM EST\Description:\nRecorded 731/24\n\nEveryone says “we offer good customer service to our patrons,” but there is often a gap between saying and doing. The Sequoyah Regional Library System (SRLS) has developed a customer service plan based on action statements meant to empower staff in service consistency, putting our words into action. Join SRLS staff as they discuss the creation of the Patron Experience Toolkit, a resource designed to support staff in developing their skills to serve a diverse community.\n\nPresenter:\n\nRebecca Camp  has been working in Public Libraries for 12 years, and is currently serving as the Patron Experience Manager for the Sequoyah Regional Library System.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Putting Our Words into Action: A Toolkit for Customer Service<br /><br />07/31/24 10:00 AM EST - 07/31/24 11:00 AM EST<br />Description:<br /><em><img alt="" src="https://neo-rls.org/photos/Foundational_07182024142604.PNG" style="float:left; margin:5px 15px; width:100px" />Recorded 731/24</em><br />
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Everyone says &ldquo;we offer good customer service to our patrons,&rdquo; but there is often a gap between saying and doing. The Sequoyah Regional Library System (SRLS) has developed a customer service plan based on action statements meant to empower staff in service consistency, putting our words into action. Join SRLS staff as they discuss the creation of the Patron Experience Toolkit, a resource designed to support staff in developing their skills to serve a diverse community.<br />
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<strong>Presenter:</strong><br />
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<em>Rebecca Camp</em>&nbsp; has been working in Public Libraries for 12 years, and is currently serving as the Patron Experience Manager for the Sequoyah Regional Library System.<br />Location:<br />Online via Zoom<br /><br />,  
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