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VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//360171
BEGIN:VEVENT
DTSTAMP:20260613T061827
VTIMEZONE:America/New_York
DTSTART:20240731T140000Z
DTEND:20240731T150000Z
UID:360171
SUMMARY:Putting Our Words into Action: A Toolkit for Customer Service
LOCATION:Online via Zoom
DESCRIPTION:Putting Our Words into Action: A Toolkit for Customer Service\n\n07/31/24 10:00 AM EST\n - 07/31/24 11:00 AM EST\Description:\nEveryone says “we offer good customer service to our patrons,” but there is often a gap between saying and doing. The Sequoyah Regional Library System (SRLS) has developed a customer service plan based on action statements meant to empower staff in service consistency, putting our words into action. Join SRLS staff as they discuss the creation of the Patron Experience Toolkit, a resource designed to support staff in developing their skills to serve a diverse community.\n\nPresenter:\n\nRebecca Camp  has been working in Public Libraries for 12 years, and is currently serving as the Patron Experience Manager for the Sequoyah Regional Library System.\Details:\nWho Should Attend:  Anyone interested in learning about a toolkit for customer service\nCompetency:  Customer Service \n\nNon-Member Cost:      $40\nNEO-RLS Bronze Member Cost:  $24\nNEO-RLS Silver Member Cost:   FREE\nNEO-RLS Gold Member Cost:    FREE\nNEO-RLS Individual Member Cost:  $20\n\nCan't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.\n\nIt’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.\Location:\nOnline via Zoom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Putting Our Words into Action: A Toolkit for Customer Service<br /><br />07/31/24 10:00 AM EST - 07/31/24 11:00 AM EST<br />Description:<br /><img alt="" src="https://neo-rls.org/photos/CSALogo2022_06172024105314.JPG" style="float:left; margin:5px 15px; width:150px" />Everyone says &ldquo;we offer good customer service to our patrons,&rdquo; but there is often a gap between saying and doing. The Sequoyah Regional Library System (SRLS) has developed a customer service plan based on action statements meant to empower staff in service consistency, putting our words into action. Join SRLS staff as they discuss the creation of the Patron Experience Toolkit, a resource designed to support staff in developing their skills to serve a diverse community.<br />
<br />
<strong>Presenter:</strong><br />
<br />
<em>Rebecca Camp</em>&nbsp; has been working in Public Libraries for 12 years, and is currently serving as the Patron Experience Manager for the Sequoyah Regional Library System.<br />Details:<br />Who Should Attend:&nbsp; Anyone interested in learning about a toolkit for customer service<br />
Competency:&nbsp; Customer Service&nbsp;<br />
<br />
Non-Member Cost: &nbsp; &nbsp;&nbsp; $40<br />
NEO-RLS&nbsp;Bronze Member Cost:&nbsp; $24<br />
NEO-RLS Silver Member Cost:&nbsp; &nbsp;FREE<br />
NEO-RLS Gold Member Cost:&nbsp; &nbsp; FREE<br />
NEO-RLS Individual Member Cost:&nbsp; $20<br />
<br />
Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.<br />
<br />
<font face="Verdana" size="2"><strong><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><font face="Verdana" size="2"><em>It&rsquo;s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong></font><br />Location:<br />Online via Zoom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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